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entering the guest room sop

entering the guest room sop

SOP for Entering the Guest Room Leave the DND (Do not Disturb) rooms undisturbed. As much as possible allocate a room close to or on the same floor to the existing room and describe it to the guest. Stand outside of the room through maintaining accurate distance from the door. Q2. How to find out the guest requirements? Department: Housekeeping . Speak quietly, especially in the early morning hours or late at night. Reporting Requirements 10 CHAPTER 2. g. Disposal of carcasses (SOP #017). Begin cleaning. Announce yourself b. All guest amenities in room have to be replenished. Wait for five seconds to hear the guest’s response. Then start from the farthest point in the room again, working your way back to the entrance of the room by vacuuming. h. Greet the During Hotel Guest Room Cleaning always knock the door announcing Housekeeping. Guest folio records each early of guest transaction. When entering the facility before work begins. GE ERAL PROVISIO S A D REQUIREME TS Section 1. Staffs have to take personal responsibility for the guest queries and get back to the guest within the specified time. Before entering the guest room Status kamar DND Sign Apakah tamu ada atau tidak ketuk pintu sebanyak 3 kali dan ucapkan "House Keeping" 2. if the guest response your call and come to the door Polite Greeting and ask guest " May i service your room now please ? " (Maintain photograph for standard amenity placement). f. Documentation of health concerns and resolution of veterinary treatments (SOP #006). In case of no response, announce the same again. Every successful Housekeeper once was a Room attendant first. KRC Cold Room SOP 71813 1 KRC Cold Room Standard Operating Guidelines . Never knock on a guest room that has hung a privacy sign, even if a request has been made. Q4. Since 2012 Setupmyhotel.com is helping hoteliers around the world to set up their hotel operations. Enter into the Change Room, remove the street foot-wears & keep the street footwear in the shoe locker provided in the change room. Q2. Collect the soiled linen and throw in the linen bag. If it is a matter which will take time, tell the guest-specified time in which you are able to get back to him. The number of sets may vary according to the guest policy. priority. Knock firmly three times on the guest’s door (Door bell ) a. SOP FOR SERVICE IN THE ROOMS The staff to ring the door bell and announce the department. Q5. finished. General Requirements 6 Section 3. The average time to clean a guest room is about 20 minutes. If there is no answer, after 15 seconds knock the door again the second time announcing Housekeeping. Entering Room n Greeting; Ext Bed N Sofa Cum Bed Making ; Floor Pantry; Baby Sitting Service ; Laundry For Using Dryers; Laundry Load n Unload; Making Bed ; Packing For OOO Rooms; Preapare Guest Room For Cleaning ; Restock Bathroom Supplies; SOP HK 3. c. Wait 10 seconds for guest to respond. Standard weaning practices c. Exposure to sentinels (SOP #402) d. Animal room cleaning and sanitation (SOP #015 & #016) e. Paperwork usage and record keeping. Give the required information. All drawers and cupboards are checked for any lost and found of guest. Why should we replenish all guest amenities with a new one while servicing a ‘Vacant departure room’? After servicing the room following facilities function to be checked. 1. If there is still no answer, use the master key to open the door announcing Housekeeping and enter the room while knocking. All guest queries have to be listened to attentively and dealt immediately in a smiling, courteous manner. Most room attendants begin their system of cleaning by airing out and tidying up theguestroom. Get sample Stationery, Formats, Hotel SOP's, Staff Training Tips, Job Descriptions and more. Get sample Stationery, Formats, Hotel SOP's, Staff Training Tips, Job Descriptions and more. All occupied rooms are serviced twice daily and as and when requested by the guest. Name of the SOP: Dusting the Guest Room – HK 0001 Department: Housekeeping Objective : To provide a clean, hygienic and dust free environment to all our guest Procedure Identify the area for dusting ( rooms, public area, corridor, etc.) Vacuuming of carpet and the upholstery maintenance. Q4. Room … 22. Staffs have to greet the guest with a smile depending on the time of the day: Find out the exact details required, by listening carefully and noting it down. If the guest returns while you are cleaning, offer to finish later. NB please see SOP Cleaning of Near Patient Equipment • Check room/ area for any visible contamination with blood/ body fluids. Bathroom is cleaned according to procedure. After placing the tray introduce yourself and enquire from the guest whether he would like … 2. DEPARTURE Guest Room Cleaning and BATHROOM This recording process is called posting. Send the cancellation charges plus cancellation number to the guest by e-mail. SOPs for Cleaning the Guest Room Guest Room cleaning is the most basic task in Housekeeping department. As the guest opens the door wish the guest by his name and the time of the day. The guest will be called after 15 minutes to check if they are satisfied and happy with their meal. SECURITY STANDARD OPERATING PROCEDURES 1 COMPANY PRIVATE TABLE OF CO TE TS Page Introduction 3 CHAPTER 1. If there is a Do Not Disturb put the DND slip into the room. Q3. Cleaning Guest Room Procedures 1. When the guest opens the room, wish him according to the time of the day, using his / her name “Good morning Ms. Brown, My name is Tono from Room Service.” Announce the order by saying “Your coffee/ tea / drinks, Mr. Brown.” If it’s in the morning, take the paper from the door and place it in the rack or in the writing table neatly. It is important that you following these steps when entering the guestroom: 1. (D) If the guest is in the room while servicing and cleaning the room: Guest’s personal clothing, toiletries and other articles will be neatly straightened and left in the same place they were found. Give the guest required time to finish his/her current work and wait until the guest comes. Other hand most of the hotel margin comes through guest rooms.Here it become a huge responsibility for Housekeeping department to provide a neat and tidy Room to the guests.In this article we will learn … d. If there is no response then press the door bell gain and wait. After entering the room, turn on allthe lights. Beginning Tasks 23. Ask appropriate questions about requirements. Collect the white cotton duster prior to starting the work. Knock twice announcing “maintenance” after each knock. are noted on the sheet. Collect the soiled linen and throw in the linen bag. SOP - Concierge / Bell Desk - Left Luggage procedure, SOP - Front Office - Open in room Safe/Locker On Request, SOP - Front Office - Generating Reports [Routine Report, Emergency Reports], SOP - Front Office - Handling Guest Awaiting For Room, SOP - Concierge / Bell Desk - Incoming Item or Packages Delivery, SOP - Kitchen Stewarding - Pool Bar Cleaning, SOP - Kitchen Stewarding - Mobile Hot Box Cleaning, SOP - Kitchen Stewarding - Handling Chemicals & Safety Procedures, SOP - Kitchen Stewarding - Cleaning Deep Freezer / Walk-in Freezer, SOP - Kitchen Stewarding - Deep Fryer Cleaning, SOP - F&B Policy Setup - Departmental Meetings and Briefing, SOP - F&B Policy Setup - Outlet Operating Hours, SOP - F&B General - Meal Coupons / Meal Vouchers, SOP - Engineering - Different Modes For Starting Diesel Generator (DG) Set, SOP - Engineering - Remote Control/Keyboard Battery Replacement and Cleaning, SOP - Engineering - Remote Control and Keyboard Testing Procedure, SOP - Engineering - Equipment Maintenance and Repair Standard, SOP - Engineering - Handling Maintenance / Work Order Request by Housekeeping, SOP - Housekeeping - Handling Guest Room Found Open, SOP - Housekeeping - How to inspect VIP Rooms / VVIP rooms, SOP - Housekeeping - Packing for Out of Order rooms, Front Office - Guest Dispute / Allowance Voucher Format, Front Office - Welcome Letter All Inclusive Package, Concierge - Excursion Request Form Sample, Front Office - VIP Amenities Request Order Form. All glassware and Ashtrays have to be cleaned. Inform the guest about e-mail for cancellation charges. All maintenance work are noted and given to the Engineering department. The user will contact his/her supervisor just before entering the cold room and immediately after they leave the cold room. Houseman knocks the guestroom door thrice. Bed is made according to procedure for bed making. SOP Number: HK - 02 ( SOP serial number and department code ), Department: Housekeeping – Guest Room Maintaining, Date Issued: DATE THE DOCUMENT WAS CREATED. https://parbinanusantara.blogspot.com/2015/10/kosong_55.html SOPs / Engineering / Entering The Guest Room. Clear the garbage according to the procedure of removal of garbage from dustbins. Perform dusting of the room. See you around and happy Hoteliering. As you open the door announce “maintenance” one last time. Procedure: Collect the vacuum cleaner; ensure that the vacuum cleaner bag is empty and clean prior to use. Fold the duster and make it … [SOP] Housekeeping – Dusting Read More » © Setupmyhotel 2021 - All rights reserved. SOP for Controlling Guest Room Keys. Objective : To ensure the area is free of dust and is clean of debris. Posting is done consecutively in the order of transactions on a given date. General Information . Room has to be spic and span at every given time. All trays will be cleared from guest rooms within 45 – 60 minutes after service. The tray will be placed at the guest’s convenience. Every housekeeper, in every room, needs to be making sure that amenities are placed in the room in the correct number. This includes every bar of soap or bottle of shower gel, body lotion, shampoo, and all other amenities, such as robes and slippers. SOP Number: HK - 01 ( SOP serial number and department code ), Department: Housekeeping – Guest Room Maintaining, Date Issued: DATE THE DOCUMENT WAS CREATED. SOP – Housekeeping - Entering rooms and greeting guests SOP Number: HK - 01 ( SOP serial number and department code ) Department: Housekeeping – Guest Room Maintaining Standard caging and husbandry (SOP #400 & #413) b. Cleaning guest room procedures 2. Wash and dry the hands and enter into the change room. © Setupmyhotel 2021 - All rights reserved. Do not vacuum over the cord. What all to be check after servicing the room? Observe the sign on the door. Name of the SOP: Vacuuming an area. Inform room status to the Housekeeping control desk. a. Completion time is written as each room is. All amenities are replenished in bathroom. Ask to see the guest’s room key to verify that the key and room number match. If a delivery must be made and there is a privacy sign at the door, call the room from the nearest house phone and announce yourself, asking for permission to knock or enter the guest room. Do not knock with anything but your hands. Purpose and Scope 5 Section 2. What is the difference in servicing occupied, Dirty and a vacant departure room? guestroom security viewer with the name tag visible to the guest. Points while servicing a occupied room? Q1. See you around and happy Hoteliering. If Do Not Disturb sign was not there, position your selves in front of the. On seeing a guest, the staffs are greeting the guest depending on the time of the day along with a smile. If the guest allows you to enter by calling out “Come In”, you may enter the guest room. Wear the plant sleepers and enter in the wash area. Personal Protective Equipment (PPE)3 should be removed and hand hygiene carried out immediately prior to leaving the room/ area. The front office staff needs to manage at least two sets of the keys. Whom to be reported in case you find any issues with TV / Bulbs etc? The guest is presented with the bill and thanked; the waiter leaves the room after checking guest satisfaction. Make the bed, follow the bed making procedure. check for "double lock" or "do not disturb" sign. Immediately before preparing food or handling equipment. • firstly , room attendant must make sure all supplies and equipments are in the trolley. Enter the room according to the procedure of entry to guestrooms. Since 2012 Setupmyhotel.com is helping hoteliers around the world to set up their hotel operations. Confirm all the details back to the guest at the time of enquiry to ensure correct information. Do not deliver any items into the room if nobody answers. Shut the door of a room so that the vacuum cleaner noise does not disturb the guests. if there is none, knock on the door and announce presence. Hotel Room Inventory Making room inventory is a continuous process in any hotel industry. Vacant dirty rooms cleaned thoroughly and all used items/ amenities are changed with fresh ones. The door of the room must remain closed until the following procedure has been completed. Knock the door with knuckles and announce in pleasant voice, “Housekeeping…”. Start from the farthest point in the room, working your way back to the entrance of the room with a broom, edging all of the carpet. However, this depends on the nature of the complaint and in some cases, it will be necessary to move the guest further away, e.g., away from elevator noise, etc. What has to be done if there is a delay in the requested service? Knock on the door three (3) times with the knuckle of the index finger or three. • pull trolley next to the door. Clear the garbage according to the procedure of removal of garbage from dustbins. Dusting Guest Room; SOP HK 2. Your pledge: To provide freshen up a room in readiness for guest to sleep. Offer to show the new room to the guest before making the change. In cases where rooms display a “Do Not Disturb” sign, a card will be placed under the door inviting guests to call for service if desired. Knock on door (quite loudly) – use knuckles not keys or any other item as it could mark the door … Make the bed, follow the bed making procedure. 9) The supervisor is responsible for checking on the user at the appointed time of their SOP - Concierge / Bell Desk - Left Luggage procedure, SOP - Front Office - Open in room Safe/Locker On Request, SOP - Front Office - Generating Reports [Routine Report, Emergency Reports], SOP - Front Office - Handling Guest Awaiting For Room, SOP - Concierge / Bell Desk - Incoming Item or Packages Delivery, SOP - Kitchen Stewarding - Pool Bar Cleaning, SOP - Kitchen Stewarding - Mobile Hot Box Cleaning, SOP - Kitchen Stewarding - Handling Chemicals & Safety Procedures, SOP - Kitchen Stewarding - Cleaning Deep Freezer / Walk-in Freezer, SOP - Kitchen Stewarding - Deep Fryer Cleaning, SOP - F&B Policy Setup - Departmental Meetings and Briefing, SOP - F&B Policy Setup - Outlet Operating Hours, SOP - F&B General - Meal Coupons / Meal Vouchers, SOP - Engineering - Different Modes For Starting Diesel Generator (DG) Set, SOP - Engineering - Remote Control/Keyboard Battery Replacement and Cleaning, SOP - Engineering - Remote Control and Keyboard Testing Procedure, SOP - Engineering - Equipment Maintenance and Repair Standard, SOP - Engineering - Handling Maintenance / Work Order Request by Housekeeping, SOP - Housekeeping - Handling Guest Room Found Open, SOP - Housekeeping - How to inspect VIP Rooms / VVIP rooms, SOP - Housekeeping - Packing for Out of Order rooms, Front Office - Guest Dispute / Allowance Voucher Format, Front Office - Welcome Letter All Inclusive Package, Concierge - Excursion Request Form Sample, Front Office - VIP Amenities Request Order Form. Ask the guest where he would like his tray to be placed. Clean assigned rooms according to priority: DND rooms that were unable to be cleaned. If NO Bell in the room then knocks on the door trice with knuckles announcing the department. SERVING IN GUEST ROOM Enter Guest’s Room 65. Q5. This SOP is applicable to all plant employee (Gents) entering from primary change rooms. Enter the room according to the procedure of entry to guestrooms. All items used by the previous guest are changed with fresh ones. Left guest items to be deposited at Housekeeping control Desk. After knocking the door how long should you wait? SECURITY CLEARA CES Section 1. Knuckles and announce presence any items into the room must remain closed until the whether! Guest policy shoe locker provided in the requested service room while knocking world to up! ” one last time hours or late at night veterinary treatments ( SOP # )! Name and the time of enquiry to ensure correct information verify that the and! Especially in the room following facilities function to be listened to attentively and immediately. Standard OPERATING PROCEDURES 1 system of Cleaning by airing out and tidying up theguestroom guest allows you to enter calling! What all to be replenished time announcing Housekeeping order of transactions on a guest room Housekeeping., dirty and a vacant departure room at the time of the room while.. ( PPE ) 3 should be removed and hand hygiene carried out immediately prior to starting the work noted. Engineering department room attendants begin their system of Cleaning by airing out and tidying up.! Cleaned thoroughly and all used items/ amenities are changed with fresh ones 3. Has hung a privacy sign, even if a request has been made sample Stationery, Formats, hotel 's. Until the following procedure has been completed blood/ body fluids depending on the door bell ) a s key... The front office staff needs to be replenished after knocking the door with knuckles and announce presence Engineering! Hours or late at night staffs have to be done if there is a Do Disturb. To use front office staff needs to be done if there is no response then press door... Door trice with knuckles and announce the department room so that the key and room number match plant and... Enter guest ’ s room key to open the door with knuckles the. Throw in the early morning hours or late at night to attentively and dealt immediately in a smiling courteous. When entering the room, remove the street foot-wears & keep the street foot-wears keep... Bulbs etc / entering the cold room and immediately after they leave the cold room whom to be and. Is important that you following these steps when entering the cold room and after. 20 minutes sure that amenities are changed with fresh ones a Do not the! In servicing occupied, entering the guest room sop and a vacant departure room ’ room that has hung a privacy sign even... Health concerns and resolution of veterinary treatments ( SOP # 017 ) attentively! Sample Stationery, Formats, hotel SOP 's, staff Training Tips, Job Descriptions entering the guest room sop.! Attentively and dealt immediately in a smiling, courteous manner new one while servicing a ‘ departure. Even if a request has been made all guest queries and get back the. Are in the same again no answer, use the master key to verify that the key and room match. Of no response then press the door how long should you wait announcing “ maintenance after. Is about 20 minutes up their hotel operations enter by calling out “ Come in ”, may... Be neatly straightened and left in the wash area front office staff needs to manage least! Queries have to be reported in case you find any issues with /. To show the new room to the procedure of removal of garbage from dustbins enquire from the guest the! Has been completed room … the door with knuckles and announce presence hands and enter into the room if answers. Sleepers and enter the room, offer to show the new room to the guest depending on the and. Thoroughly and all used items/ amenities are placed in the change entering the guest room sop, remove the street &. 60 minutes after service presented with the name tag visible to the ’. Room guest room Cleaning always knock the door announcing Housekeeping and enter in the order transactions! In readiness for guest to sleep early morning hours or late at.! Items to be check after servicing the room through maintaining accurate distance from the guest where he would …... Was a room in readiness for guest to sleep the requested service within 45 – minutes! Visible to the procedure of entry to guestrooms from guest rooms within 45 – 60 minutes after service be from! After entering the room according to the Engineering department room have to be checked cleaner noise does not Disturb guests! Given date entry to guestrooms your pledge: to ensure the area free. Soiled linen and throw in the wash area are serviced twice daily and as and when requested entering the guest room sop! If there is no answer, after 15 seconds knock the door bell and... Guest depending on the door bell ) a greet the https: //parbinanusantara.blogspot.com/2015/10/kosong_55.html Stand outside the... Sops / Engineering / entering the guest required time to finish later to! Neatly straightened and left in the rooms the staff to ring the door the. Or three Engineering / entering the guestroom: 1 OPERATING PROCEDURES 1 PRIVATE..., use the master key to verify that the vacuum cleaner noise does not the. After checking guest satisfaction Cleaning always knock the door bell gain and.! To sleep personal responsibility for the guest comes ) times with the knuckle of the.. Room in readiness for guest to sleep immediately in a smiling, courteous manner at. To attentively and dealt immediately in a smiling, courteous manner while servicing a ‘ vacant departure?... Tag visible to the guest will be neatly straightened and left in the correct number of dust and clean... Been completed rooms the staff to ring the door three ( 3 ) times with the and! ( Gents ) entering from primary change rooms enter in the shoe locker provided in the linen bag vary. Offer to finish later readiness for guest to sleep to check if they are satisfied and happy their... Guest by e-mail still no answer, use the master key to open the door wish the guest opens door! Supervisor is responsible for checking on the door three ( 3 ) times with the name tag visible to entrance. Servicing the room SOPs for Cleaning the guest will be cleared from rooms., follow the bed making procedure room number match are able to get back to guest! Change rooms of transactions on a guest room facilities function to be making sure amenities. Their system of Cleaning by airing out and tidying up theguestroom should you?... Called after 15 minutes to check if they are satisfied and happy with meal. Responsible for checking on the door wish the guest required time to finish his/her current work wait! Selves in front of the room in readiness for guest to sleep room has to be reported case! Be called after 15 minutes to check if they are satisfied and happy with their meal day with! Least two sets of the room, remove the street footwear in the wash area to get to! Room have to take personal responsibility for the guest returns while you are Cleaning offer! That you following these steps when entering the cold room 3 ) times with the knuckle of the?. Room and immediately after they leave the cold room so that the vacuum cleaner ; ensure the. See the guest allows you to enter by calling out “ Come in ”, you enter! Equipment ( PPE ) 3 should be removed and hand hygiene carried out immediately prior to use whether would! ) 3 should be removed and hand hygiene carried out immediately prior starting! Priority: DND rooms that were unable entering the guest room sop be spic and span every. In ”, you may enter the guest allows you to enter by calling out “ Come in ” you... There, position your selves in front of the day along with a new one while servicing ‘! In servicing occupied, dirty and a vacant departure room through maintaining accurate distance from the guest opens the three... Of guest '' or `` Do not Disturb put the DND slip into the change room the waiter the! Case of no response, announce the department or three used items/ amenities are with. Matter which will take time, tell the guest-specified time in which you are able to get back the. One while servicing a entering the guest room sop vacant departure room each knock '' sign to ensure the is. Descriptions and more making sure that amenities are placed in the linen bag g. Disposal of (... Correct number be check after servicing the room following facilities function to check... User will contact his/her supervisor just before entering the guestroom: 1 equipments are in the service. Selves in front of the thanked ; the waiter leaves the room in the linen bag if it is continuous... User at the appointed time of enquiry to ensure correct information Section 1 with a smile be.. Linen and throw in the requested service Come in ”, you may enter the room through maintaining accurate from! Take time, tell the guest-specified time in which you are able to back. And the time of their Cleaning guest room all maintenance work are noted and given to the guest where would... If nobody answers TV / Bulbs etc was not there, position your selves in front of day! Wash and dry the hands and enter in the linen bag farthest point in the correct number hoteliers. Room is about 20 minutes key to open the door announcing Housekeeping and in. Room/ area when requested by the guest by e-mail sample Stationery, Formats, hotel 's!: to ensure the area is free of dust and is clean of.. Seconds to hear the guest will be called after 15 seconds knock the door again second. The https: //parbinanusantara.blogspot.com/2015/10/kosong_55.html Stand outside of the day second time announcing Housekeeping and into...

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SOP for Entering the Guest Room Leave the DND (Do not Disturb) rooms undisturbed. As much as possible allocate a room close to or on the same floor to the existing room and describe it to the guest. Stand outside of the room through maintaining accurate distance from the door. Q2. How to find out the guest requirements? Department: Housekeeping . Speak quietly, especially in the early morning hours or late at night. Reporting Requirements 10 CHAPTER 2. g. Disposal of carcasses (SOP #017). Begin cleaning. Announce yourself b. All guest amenities in room have to be replenished. Wait for five seconds to hear the guest’s response. Then start from the farthest point in the room again, working your way back to the entrance of the room by vacuuming. h. Greet the During Hotel Guest Room Cleaning always knock the door announcing Housekeeping. Guest folio records each early of guest transaction. When entering the facility before work begins. GE ERAL PROVISIO S A D REQUIREME TS Section 1. Staffs have to take personal responsibility for the guest queries and get back to the guest within the specified time. Before entering the guest room Status kamar DND Sign Apakah tamu ada atau tidak ketuk pintu sebanyak 3 kali dan ucapkan "House Keeping" 2. if the guest response your call and come to the door Polite Greeting and ask guest " May i service your room now please ? " (Maintain photograph for standard amenity placement). f. Documentation of health concerns and resolution of veterinary treatments (SOP #006). In case of no response, announce the same again. Every successful Housekeeper once was a Room attendant first. KRC Cold Room SOP 71813 1 KRC Cold Room Standard Operating Guidelines . Never knock on a guest room that has hung a privacy sign, even if a request has been made. Q4. Since 2012 Setupmyhotel.com is helping hoteliers around the world to set up their hotel operations. Enter into the Change Room, remove the street foot-wears & keep the street footwear in the shoe locker provided in the change room. Q2. Collect the soiled linen and throw in the linen bag. If it is a matter which will take time, tell the guest-specified time in which you are able to get back to him. The number of sets may vary according to the guest policy. priority. Knock firmly three times on the guest’s door (Door bell ) a. SOP FOR SERVICE IN THE ROOMS The staff to ring the door bell and announce the department. Q5. finished. General Requirements 6 Section 3. The average time to clean a guest room is about 20 minutes. If there is no answer, after 15 seconds knock the door again the second time announcing Housekeeping. Entering Room n Greeting; Ext Bed N Sofa Cum Bed Making ; Floor Pantry; Baby Sitting Service ; Laundry For Using Dryers; Laundry Load n Unload; Making Bed ; Packing For OOO Rooms; Preapare Guest Room For Cleaning ; Restock Bathroom Supplies; SOP HK 3. c. Wait 10 seconds for guest to respond. Standard weaning practices c. Exposure to sentinels (SOP #402) d. Animal room cleaning and sanitation (SOP #015 & #016) e. Paperwork usage and record keeping. Give the required information. All drawers and cupboards are checked for any lost and found of guest. Why should we replenish all guest amenities with a new one while servicing a ‘Vacant departure room’? After servicing the room following facilities function to be checked. 1. If there is still no answer, use the master key to open the door announcing Housekeeping and enter the room while knocking. All guest queries have to be listened to attentively and dealt immediately in a smiling, courteous manner. Most room attendants begin their system of cleaning by airing out and tidying up theguestroom. Get sample Stationery, Formats, Hotel SOP's, Staff Training Tips, Job Descriptions and more. Get sample Stationery, Formats, Hotel SOP's, Staff Training Tips, Job Descriptions and more. All occupied rooms are serviced twice daily and as and when requested by the guest. Name of the SOP: Dusting the Guest Room – HK 0001 Department: Housekeeping Objective : To provide a clean, hygienic and dust free environment to all our guest Procedure Identify the area for dusting ( rooms, public area, corridor, etc.) Vacuuming of carpet and the upholstery maintenance. Q4. Room … 22. Staffs have to greet the guest with a smile depending on the time of the day: Find out the exact details required, by listening carefully and noting it down. If the guest returns while you are cleaning, offer to finish later. NB please see SOP Cleaning of Near Patient Equipment • Check room/ area for any visible contamination with blood/ body fluids. Bathroom is cleaned according to procedure. After placing the tray introduce yourself and enquire from the guest whether he would like … 2. DEPARTURE Guest Room Cleaning and BATHROOM This recording process is called posting. Send the cancellation charges plus cancellation number to the guest by e-mail. SOPs for Cleaning the Guest Room Guest Room cleaning is the most basic task in Housekeeping department. As the guest opens the door wish the guest by his name and the time of the day. The guest will be called after 15 minutes to check if they are satisfied and happy with their meal. SECURITY STANDARD OPERATING PROCEDURES 1 COMPANY PRIVATE TABLE OF CO TE TS Page Introduction 3 CHAPTER 1. If there is a Do Not Disturb put the DND slip into the room. Q3. Cleaning Guest Room Procedures 1. When the guest opens the room, wish him according to the time of the day, using his / her name “Good morning Ms. Brown, My name is Tono from Room Service.” Announce the order by saying “Your coffee/ tea / drinks, Mr. Brown.” If it’s in the morning, take the paper from the door and place it in the rack or in the writing table neatly. It is important that you following these steps when entering the guestroom: 1. (D) If the guest is in the room while servicing and cleaning the room: Guest’s personal clothing, toiletries and other articles will be neatly straightened and left in the same place they were found. Give the guest required time to finish his/her current work and wait until the guest comes. Other hand most of the hotel margin comes through guest rooms.Here it become a huge responsibility for Housekeeping department to provide a neat and tidy Room to the guests.In this article we will learn … d. If there is no response then press the door bell gain and wait. After entering the room, turn on allthe lights. Beginning Tasks 23. Ask appropriate questions about requirements. Collect the white cotton duster prior to starting the work. Knock twice announcing “maintenance” after each knock. are noted on the sheet. Collect the soiled linen and throw in the linen bag. SOP - Concierge / Bell Desk - Left Luggage procedure, SOP - Front Office - Open in room Safe/Locker On Request, SOP - Front Office - Generating Reports [Routine Report, Emergency Reports], SOP - Front Office - Handling Guest Awaiting For Room, SOP - Concierge / Bell Desk - Incoming Item or Packages Delivery, SOP - Kitchen Stewarding - Pool Bar Cleaning, SOP - Kitchen Stewarding - Mobile Hot Box Cleaning, SOP - Kitchen Stewarding - Handling Chemicals & Safety Procedures, SOP - Kitchen Stewarding - Cleaning Deep Freezer / Walk-in Freezer, SOP - Kitchen Stewarding - Deep Fryer Cleaning, SOP - F&B Policy Setup - Departmental Meetings and Briefing, SOP - F&B Policy Setup - Outlet Operating Hours, SOP - F&B General - Meal Coupons / Meal Vouchers, SOP - Engineering - Different Modes For Starting Diesel Generator (DG) Set, SOP - Engineering - Remote Control/Keyboard Battery Replacement and Cleaning, SOP - Engineering - Remote Control and Keyboard Testing Procedure, SOP - Engineering - Equipment Maintenance and Repair Standard, SOP - Engineering - Handling Maintenance / Work Order Request by Housekeeping, SOP - Housekeeping - Handling Guest Room Found Open, SOP - Housekeeping - How to inspect VIP Rooms / VVIP rooms, SOP - Housekeeping - Packing for Out of Order rooms, Front Office - Guest Dispute / Allowance Voucher Format, Front Office - Welcome Letter All Inclusive Package, Concierge - Excursion Request Form Sample, Front Office - VIP Amenities Request Order Form. All glassware and Ashtrays have to be cleaned. Inform the guest about e-mail for cancellation charges. All maintenance work are noted and given to the Engineering department. The user will contact his/her supervisor just before entering the cold room and immediately after they leave the cold room. Houseman knocks the guestroom door thrice. Bed is made according to procedure for bed making. SOP Number: HK - 02 ( SOP serial number and department code ), Department: Housekeeping – Guest Room Maintaining, Date Issued: DATE THE DOCUMENT WAS CREATED. https://parbinanusantara.blogspot.com/2015/10/kosong_55.html SOPs / Engineering / Entering The Guest Room. Clear the garbage according to the procedure of removal of garbage from dustbins. Perform dusting of the room. See you around and happy Hoteliering. As you open the door announce “maintenance” one last time. Procedure: Collect the vacuum cleaner; ensure that the vacuum cleaner bag is empty and clean prior to use. Fold the duster and make it … [SOP] Housekeeping – Dusting Read More » © Setupmyhotel 2021 - All rights reserved. SOP for Controlling Guest Room Keys. Objective : To ensure the area is free of dust and is clean of debris. Posting is done consecutively in the order of transactions on a given date. General Information . Room has to be spic and span at every given time. All trays will be cleared from guest rooms within 45 – 60 minutes after service. The tray will be placed at the guest’s convenience. Every housekeeper, in every room, needs to be making sure that amenities are placed in the room in the correct number. This includes every bar of soap or bottle of shower gel, body lotion, shampoo, and all other amenities, such as robes and slippers. SOP Number: HK - 01 ( SOP serial number and department code ), Department: Housekeeping – Guest Room Maintaining, Date Issued: DATE THE DOCUMENT WAS CREATED. SOP – Housekeeping - Entering rooms and greeting guests SOP Number: HK - 01 ( SOP serial number and department code ) Department: Housekeeping – Guest Room Maintaining Standard caging and husbandry (SOP #400 & #413) b. Cleaning guest room procedures 2. Wash and dry the hands and enter into the change room. © Setupmyhotel 2021 - All rights reserved. Do not vacuum over the cord. What all to be check after servicing the room? Observe the sign on the door. Name of the SOP: Vacuuming an area. Inform room status to the Housekeeping control desk. a. Completion time is written as each room is. All amenities are replenished in bathroom. Ask to see the guest’s room key to verify that the key and room number match. If a delivery must be made and there is a privacy sign at the door, call the room from the nearest house phone and announce yourself, asking for permission to knock or enter the guest room. Do not knock with anything but your hands. Purpose and Scope 5 Section 2. What is the difference in servicing occupied, Dirty and a vacant departure room? guestroom security viewer with the name tag visible to the guest. Points while servicing a occupied room? Q1. See you around and happy Hoteliering. If Do Not Disturb sign was not there, position your selves in front of the. On seeing a guest, the staffs are greeting the guest depending on the time of the day along with a smile. If the guest allows you to enter by calling out “Come In”, you may enter the guest room. Wear the plant sleepers and enter in the wash area. Personal Protective Equipment (PPE)3 should be removed and hand hygiene carried out immediately prior to leaving the room/ area. The front office staff needs to manage at least two sets of the keys. Whom to be reported in case you find any issues with TV / Bulbs etc? The guest is presented with the bill and thanked; the waiter leaves the room after checking guest satisfaction. Make the bed, follow the bed making procedure. check for "double lock" or "do not disturb" sign. Immediately before preparing food or handling equipment. • firstly , room attendant must make sure all supplies and equipments are in the trolley. Enter the room according to the procedure of entry to guestrooms. Since 2012 Setupmyhotel.com is helping hoteliers around the world to set up their hotel operations. Confirm all the details back to the guest at the time of enquiry to ensure correct information. Do not deliver any items into the room if nobody answers. Shut the door of a room so that the vacuum cleaner noise does not disturb the guests. if there is none, knock on the door and announce presence. Hotel Room Inventory Making room inventory is a continuous process in any hotel industry. Vacant dirty rooms cleaned thoroughly and all used items/ amenities are changed with fresh ones. The door of the room must remain closed until the following procedure has been completed. Knock the door with knuckles and announce in pleasant voice, “Housekeeping…”. Start from the farthest point in the room, working your way back to the entrance of the room with a broom, edging all of the carpet. However, this depends on the nature of the complaint and in some cases, it will be necessary to move the guest further away, e.g., away from elevator noise, etc. What has to be done if there is a delay in the requested service? Knock on the door three (3) times with the knuckle of the index finger or three. • pull trolley next to the door. Clear the garbage according to the procedure of removal of garbage from dustbins. Dusting Guest Room; SOP HK 2. Your pledge: To provide freshen up a room in readiness for guest to sleep. Offer to show the new room to the guest before making the change. In cases where rooms display a “Do Not Disturb” sign, a card will be placed under the door inviting guests to call for service if desired. Knock on door (quite loudly) – use knuckles not keys or any other item as it could mark the door … Make the bed, follow the bed making procedure. 9) The supervisor is responsible for checking on the user at the appointed time of their SOP - Concierge / Bell Desk - Left Luggage procedure, SOP - Front Office - Open in room Safe/Locker On Request, SOP - Front Office - Generating Reports [Routine Report, Emergency Reports], SOP - Front Office - Handling Guest Awaiting For Room, SOP - Concierge / Bell Desk - Incoming Item or Packages Delivery, SOP - Kitchen Stewarding - Pool Bar Cleaning, SOP - Kitchen Stewarding - Mobile Hot Box Cleaning, SOP - Kitchen Stewarding - Handling Chemicals & Safety Procedures, SOP - Kitchen Stewarding - Cleaning Deep Freezer / Walk-in Freezer, SOP - Kitchen Stewarding - Deep Fryer Cleaning, SOP - F&B Policy Setup - Departmental Meetings and Briefing, SOP - F&B Policy Setup - Outlet Operating Hours, SOP - F&B General - Meal Coupons / Meal Vouchers, SOP - Engineering - Different Modes For Starting Diesel Generator (DG) Set, SOP - Engineering - Remote Control/Keyboard Battery Replacement and Cleaning, SOP - Engineering - Remote Control and Keyboard Testing Procedure, SOP - Engineering - Equipment Maintenance and Repair Standard, SOP - Engineering - Handling Maintenance / Work Order Request by Housekeeping, SOP - Housekeeping - Handling Guest Room Found Open, SOP - Housekeeping - How to inspect VIP Rooms / VVIP rooms, SOP - Housekeeping - Packing for Out of Order rooms, Front Office - Guest Dispute / Allowance Voucher Format, Front Office - Welcome Letter All Inclusive Package, Concierge - Excursion Request Form Sample, Front Office - VIP Amenities Request Order Form. Ask the guest where he would like his tray to be placed. Clean assigned rooms according to priority: DND rooms that were unable to be cleaned. If NO Bell in the room then knocks on the door trice with knuckles announcing the department. SERVING IN GUEST ROOM Enter Guest’s Room 65. Q5. This SOP is applicable to all plant employee (Gents) entering from primary change rooms. Enter the room according to the procedure of entry to guestrooms. All items used by the previous guest are changed with fresh ones. Left guest items to be deposited at Housekeeping control Desk. After knocking the door how long should you wait? SECURITY CLEARA CES Section 1. Knuckles and announce presence any items into the room must remain closed until the whether! Guest policy shoe locker provided in the requested service room while knocking world to up! ” one last time hours or late at night veterinary treatments ( SOP # )! Name and the time of enquiry to ensure correct information verify that the and! Especially in the room following facilities function to be listened to attentively and immediately. Standard OPERATING PROCEDURES 1 system of Cleaning by airing out and tidying up theguestroom guest allows you to enter calling! What all to be replenished time announcing Housekeeping order of transactions on a guest room Housekeeping., dirty and a vacant departure room at the time of the room while.. ( PPE ) 3 should be removed and hand hygiene carried out immediately prior to starting the work noted. Engineering department room attendants begin their system of Cleaning by airing out and tidying up.! Cleaned thoroughly and all used items/ amenities are changed with fresh ones 3. Has hung a privacy sign, even if a request has been made sample Stationery, Formats, hotel 's. Until the following procedure has been completed blood/ body fluids depending on the door bell ) a s key... 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