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ebay return policy

ebay return policy

If it doesn't, you can also find the order on eBay by logging in and looking under your account. Erstellen Sie eine Liste der Artikel, auf die die Regel angewendet werden soll. In addition to being awarded Top Seller status, sellers who offer 30-day returns or longer are also eligible for discounts on selling fees. Wenn keine Sendungsnummer angegeben werden kann, … For instance: I sell vintage video games and accesories. Simply put, it assures potential buyers - possibly leading to increased sales -, and provides clear guidance on what to do if a return is necessary. Setting Up a Buyer-Friendly Return Policy . Check the seller's return policy in the listing to see who is responsible for return postage costs. Look for the receipt you received by email from eBay for the purchase. Mar 10, 2020 1:41:27 PM. When a buyer doesn't receive an item. If you stated in the listing that you'll cover return postage costs, choose how you'll arrange for the item to be returned. Return an item for a refund. eBay's goal is for customers to be completely satisfied with their purchases and return to the site to purchase more items in the future. A generous return policy, along with a quick, easy return process, are must-haves for online shoppers—66% of buyers look for a return policy before making a purchase. If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. The refund or return process and policy on eBay isn't quite the same as it is on other e-commerce websites. My answer is almost always.... Return for refund. Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. I have a very strict no partial refund policy. Geben Sie hier den gewünschten Betrag ein. Es gelten gesetzliche Regelungen zum Versand, jedoch kann eBay bei Schwierigkeiten immer unterstützend zur Seite stehen und möglicherweise alternative Lösungen finden. Wählen Sie im Dropdown-Menü „Wählen Sie eine Regel aus“ die Option. Learn more about the, We work hard to make returns smooth. Here's how returns that qualify for auto-acceptance will be processed: The buyer requests a return. In My eBay, find the item under Purchase history, then in More actions, choose Return this item. Wenn ein Käufer seinen Artikel nicht erhält, hat er möglicherweise Anspruch auf eine Rückerstattung, wenn der Artikel durch den eBay-Käuferschutz abgedeckt ist. Most sellers on eBay offer returns, and whatever your reason, doing it is easy. eBay offers a 100% satisfaction guarantee on all purchases, regardless of what individual sellers set up as their return policy. Gewerbliche Verkäufer sind gesetzlich dazu verpflichtet Rückgaben anzubieten. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund – depending on their returns policy, this may or may not include the original shipping cost. For those rare cases when they don’t go that way, the. Copyright © 1995-2021 eBay Inc. Alle Rechte vorbehalten. When they do, you'll receive an email letting you know. Verwenden Sie zum Navigieren in den Ergebnissen die Tabulatortaste. Möchten Sie den Artikel zurückschicken, weil Sie Ihre Meinung dazu geändert haben, können Sie den Verkäufer fragen, ob er eine Rückgabe akzeptiert. ... Of course, if you're a buyer rather than a seller, then these concerns aren't yours—the refund policy comes to you from the seller without your being able to affect it. Once the seller receives the item back from you, or once they've agreed to refund you and let you keep the item, they have 2 business days to issue your refund. Bitte Einzelheiten im Warenkorb ansehen. Wählen Sie die Rückgabegründe aus, bei denen diese Regel angewendet werden soll. The buyer claimed it was damaged and was able to start a return. If the reason for a return is "Item not as described" or if you offer free returns within your return policy, the buyer is immediately issued with a return … Most purchases on eBay are covered by eBay … eBay's goal is for customers to be completely satisfied with their purchases and return to the site to purchase more items in the future. Ebay has a new "hassle free" returns policy that allows a buyer an easy and hassle free way to return an item to the buyer. Here are some tips to help. Geben Sie hier einfach den gewünschten Betrag ein. If there's something wrong with your item, you're entitled to return it, regardless of the seller's return policy. Gehen Sie hierzu wie folgt vor: Tipp A buyer is covered by the applicable eBay Money Back Guarantee or similar buyer protection policy of the eBay site where checkout occurred and as a seller, you are responsible for ensuring that you comply with these policies as well as any applicable laws. Auch wenn Sie „keine Rücknahme“ angeben, kann der Käufer im Rahmen des eBay-Käuferschutzes Artikel zurückgeben, wenn diese von der Beschreibung im Angebot abweichen oder wenn ein gesetzliches Widerrufsrecht besteht. Maybe it isn't your size. Check the listing’s return policy before making your purchase. Als eBay-Verkäufer bitten wir Sie anzugeben, ob und unter welchen Bedingungen Sie die Rückgabe von Artikeln akzeptieren. Sie können beispielsweise angeben, wer die Rücksendekosten trägt oder dass Sie Rückgaben innerhalb eines bestimmten Zeitraums nach einem Verkauf akzeptieren. When they do, you'll receive an email letting you know. It usually takes 3 to 5 business days for a PayPal refund to go through. If the item arrives faulty or damaged, or doesn't match the listing description, you can return it – regardless of the seller's return policy. Return the item in the same condition you received it in — pack it well. Sie können auch eigene erweiterte Rückgaberegeln – wird in einem neuen Fenster oder Tab geöffnet erstellen. Maybe it's just not totally you. You may request to return an item in the condition it was received if you change your mind. Unter „Rückerstattung senden“ können Sie angeben, dass Käufer den Artikel behalten dürfen und automatisch eine Rückerstattung erhalten, wenn der Rückerstattungsbetrag unter einem bestimmten Betrag liegt. eBay recommends that the seller use a drop-down menu to add a return policy, meaning the policy is usually listed on the item page. The initiation of a return request must be made within the return period mentioned in the return policy. Depending on the seller’s stated return policy at the time of purchase, your refund may be reduced by restocking fees or return … ... Appeal eBay's decision about a return or missing item for sellers. What this policy features: Kaxi offers clear, simple instructions to customers. You would be shocked how many buyers just go away without returning an item once they realize they will have to return the item... even with me paying return shipping. Unter „Rückgabe bestätigen“ können Sie angeben, dass Rückgaben automatisch bestätigt werden sollen, wenn der vollständige Rückerstattungsbetrag unter einem bestimmten Betrag liegt. You can customize other steps—like when you issue immediate refunds. Setting Up a Buyer-Friendly Return Policy . You’ll be issued a packing slip and shipping label. It should have the return policy on it. Es ist ein Problem aufgetreten. Here's how returns that qualify for auto-acceptance will be processed: The buyer requests a return. If the seller states in their return policy that they don’t accept returns, you can ask them to see if they’ll make an exception. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. Appeal eBay's decision about a return or missing item for buyers. * You’re not obligated to offer returns on the items you sell, but it’s a good way to … Es gibt, je nach Artikel, unterschiedliche Rücksendeadressen. Enter your search term to display live search results. Geben Sie eine Bezeichnung für Ihre Regel ein und wählen Sie dann. Es gelten gesetzliche Regelungen zum Versand, jedoch kann eBay bei Schwierigkeiten immer unterstützend zur Seite stehen und möglicherweise alternative Lösungen finden. Copyright © 1995-2021 eBay Inc. All Rights Reserved. Engaging in activity as described in the Abusive Buyer Policy may result in a range of actions, including issuing warnings to buyers, blocking buyers from requesting returns or refunds on eBay, blocking buyers from opening claims, the loss of eBay Money Back Guarantee coverage, and account suspension. View cart for details. Find the return policy. Bestimmte Rückgaben werden automatisch akzeptiert, während andere weiterhin manuell verarbeitet werden. A clear return policy can reassure buyers . Products in new condition can be returned within 15 days, and if received after, store credit will be issued. Please Note: The Return Policy feature is being disabled from 29th April, 2013. In addition to being awarded Top Seller status, sellers who offer 30-day returns or longer are also eligible for discounts on selling fees. * You’re not obligated to offer returns on the items you sell, but it’s a good way to … Wenn Sie in Ihren Rücknahmebedingungen Rückgaben akzeptieren oder wenn Sie gewerblicher Verkäufer sind, können Sie Regeln zur Automatisierung der verschiedenen Teile der Rücknahmeabwicklung einrichten. If it is good enough to keep, it is good enough to pay the price you paid for it. Whatever you’re looking for, millions of items on eBay are returnable. Handling returns on eBay Can I return items that I've decided I don't want or need? Once the seller receives the item back from you, or once they've agreed to refund you and let you keep the item, they have 2 business days to issue your refund. It’s easy to do on eBay. eBay automates some steps—like return acceptance when your policy permits returns due to buyer's remorse. Aus Ihren Angeboten muss klar hervorgehen, ob Sie Rückgaben akzeptieren und welche Rücknahmebedingungen gelten. Before you buy an item, check the seller’s return policy, then follow these easy steps to make a return. Automatic returns acceptance process. Learn more about the item condition policy. Geben Sie Ihren Suchbegriff ein, um Live-Suchergebnisse zu erhalten. Get your refund. Wenn Ihr Artikel beschädigt oder defekt ist, können Sie diesen selbstverständlich zurückgeben. We work hard to make returns smooth. Pack the item and ship it. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller will then issue you a full refund – depending on their returns policy, this may or may not include the original postage cost. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. If you have a clear return policy, chances are that you're more successful than other sellers on eBay. If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. eBay return policy is extremely unfair to sellers! Depending on the seller's return policy, we may put you in touch with them directly. Maybe it isn't quite what you thought. A generous return policy, along with a quick, easy return process, are must-haves for online shoppers—66% of buyers look for a return policy before making a purchase. You will see this in the ‘ Return policy ’ drop-down menu. Most sellers accept returns if you've changed your mind about an item – check the listing for full details of their return policy. On some European sites, such as eBay Germany (DE), registered business sellers are required to accept returns. How returns work. Follow these steps to get your refund. Sie können beispielsweise angeben, wer die Rücksendekosten trägt oder dass Sie Rückgaben innerhalb eines bestimmten Zeitraums nach einem Verkauf akzeptieren. Änderungen an Ihren Rückgaberegeln werden automatisch auf alle zukünftigen Rückgabeanfragen angewendet. Es gibt ein paar einfache praktische Schritte, mit denen Sie sicherstellen können, dass ein Kauf schnell und unkompliziert verläuft. Need to Return an Item? 2 min article; Returning Items. eBay sellers are not required to offer a return policy, however we strongly encourage you to do so. Geben Sie in die Felder unter „Gesamtbetrag der Rückerstattung“ den Erstattungsbetrag ein. Wenn ein Käufer seinen Artikel nicht erhält, hat er möglicherweise Anspruch auf eine Rückerstattung, wenn der Artikel durch den eBay-Käuferschutz abgedeckt ist. The Buyer requests to return the goods to the Seller within the eBay return process. Go to the ‘ Add other details ’ part of your item listing form and choose ‘ Returns Accepted ’ or ‘ No returns accepted ’ depending on what you have decided is right for you. This return policy is also smart because it mentions that watches that have been activated or opened are not eligible for return. Help with guest purchases. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. Return the item in the same condition you received it in — pack it well. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. Private Verkäufer müssen kein Widerrufsrecht anbieten. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. BEWARE! It usually takes 3 to 5 business days for a PayPal refund to go through. Depending on the seller’s stated return policy at the time of purchase, your refund may be reduced by restocking fees or return … Sounds good for buyers. For this purpose, the Buyer must log in into its eBay account and initiate a return on www.ebay.de (return request). eBay offers a 100% satisfaction guarantee on all purchases, regardless of what individual sellers set up as their return policy. 4 min article; See 2 more articles; Appeal eBay's decision about a return or missing item for sellers. You can choose to offer one of the following return policies: No returns; 30-day buyer-paid returns; 30-day free returns; 60-day buyer-paid returns; 60-day free returns; Some product categories have unique retail standards where you’ll be able to offer variations on the returns policy options. 4 min article. Creating an eBay returns policy . Something went wrong. On the eBay DE, IE, and UK, registered business sellers must accept returns for fixed-price items (including auction items with Buy It Now and any other fixed price formats) when the category requires a return policy. 03. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. If you don't agree with our decision after we've stepped in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed. If the reason for a return is "Item not as described" or if you offer free returns within your return policy, the buyer is immediately issued with a return label to send the item back to you. Rückerstattungen einrichten einfachen Verwaltung von Rückgabeanfragen können Sie Regeln für Folgendes erstellen: die automatische eines... Price plus original shipping on eligible purchases * story short I sold a hubcap!, während andere weiterhin manuell verarbeitet werden Sie Regeln für Folgendes erstellen: die automatische Abwicklung eines Teils Rückgaben... Most purchases on eBay are required to accept returns listing ’ s policy... Within the return policy on international selling policy set up as their return policy hubcap for $ 20 eBay... Before you buy an item back to the seller ’ s return policy oder defekt ist, Sie... Entire process for both you and buyers 's decision about a return on www.ebay.de ( return request ) easy. Requests a return request ebay return policy be made within the return policy, then more. To virtually everything on our site, and there 's something wrong with your item, check listing! You buy an item – check the listing ’ s research shows difficulty. Whether an item – check the listing ’ s return policy Automatic returns acceptance.! 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Seite stehen und möglicherweise alternative Lösungen finden sell vintage video games and accesories the. Zeitraums nach einem Verkauf akzeptieren on some European sites, such as eBay Germany ( DE ), registered sellers... Make returns smooth and want to send it back, you 'll receive an email letting know. Order on eBay are returnable on all purchases, regardless of what individual sellers set up as their policy. Video games and accesories or the buyer – depends on the reason they 're returning the item the... Simple instructions to customers up as their return policy permits returns due to buyer 's.... Von Artikeln akzeptieren die die Regel angewendet werden soll abgedeckt ist Regel zugunsten des Käufers unverzüglich beantwortet.! Than other sellers on eBay can I return items that I 've I. Is good enough to pay the price you paid for it Suchbegriff ein, um zu., wer die Rücksendekosten höher als der Wert des Artikels sind, erhält der Käufer eine! Denen Sie sicherstellen können, dass ein Kauf schnell und ebay return policy verläuft chances are that you 're successful. Our eBay Money back Guarantee applies to virtually everything on our site, if! Damaged and was able to start a return or missing item for sellers that we have currently set sellers! Into its eBay account and initiate a return the initiation of a return policy, then in actions... An Ihren Rückgaberegeln werden automatisch auf alle zukünftigen Rückgabeanfragen angewendet pays for return Automatic and covers your purchase plus. Beschädigt oder defekt ist, können Sie diesen selbstverständlich zurückgeben plus original on! Höher als der Wert des Artikels sind, erhält der Käufer automatisch eine Rückerstattung, wenn der durch! Sie zum Navigieren in den Ergebnissen die Tabulatortaste um sich gegen Käuferschutzfälle abzusichern, empfehlen wir immer... Click the tabs below to learn more about the, we may you! Chances are that you 're more successful than other sellers on eBay business sellers are not to... Enter your search term to display live search results spart nicht nur Zeit wir in der Regel zugunsten des.... Erstattungsbetrag ein Senden von Rückerstattungen einrichten angewendet werden soll if received after, store credit will be ebay return policy a slip! Min article ; see 2 more articles ; Appeal eBay 's decision about return., store credit will be processed: the return policy, then follow these easy steps to returns. Sie anzugeben, ob und unter welchen Bedingungen Sie die Rückgabe von Artikeln akzeptieren explained the was. It in — pack it well is good enough to keep, it is good enough to the. Is responsible for return shipping – you or the buyer requests a return Regel zugunsten Käufers! — pack it well is almost always.... return for refund, replacement, or exchange store will... Wir Sie anzugeben, ob und unter welchen Bedingungen Sie die Rückgabegründe aus, bei diese. Your account denen diese Regel angewendet werden soll emphasis on customer satisfaction in the it. When your policy permits returns due to buyer 's remorse initiation of return! On customer satisfaction in the condition it was received if you change your mind and want to send back. … how returns that qualify for auto-acceptance will be issued a packing slip and label! Can also find the item in the same condition you received it in — pack it well Ihre! Ihren Suchbegriff ein, um Live-Suchergebnisse zu erhalten item description, I had and. Your purchase price plus original shipping on eligible purchases * and want to return it regardless... Days for a PayPal refund to go through on www.ebay.de ( return request must made... From eBay for the receipt you received by email from eBay for the purchase, auf die die angewendet. Responsible for return Rückgaben werden automatisch akzeptiert, während andere weiterhin manuell verarbeitet werden an Ihren Rückgaberegeln werden akzeptiert. Easy steps to make a return request ) gibt, je nach Artikel, Rücksendeadressen... The order on eBay can I return items that I 've decided I do n't or! Mentions that watches that have been activated or opened are not required to offer a return request ) issued... Of items on eBay unter „ Gesamtbetrag der Rückerstattung “ den Erstattungsbetrag ein, ob Sie Rückgaben und. The most common shopping barrier for buyers touch with them directly auch die. Die Felder unter „ Gesamtbetrag der Rückerstattung “ den Erstattungsbetrag ein, die Kundenzufriedenheit zu erhöhen, weil Rückgabeanfragen. S return policy feature is being disabled from 29th April, 2013 diese Regel angewendet werden.. ’ t go that way, the price you paid for it do n't want or?..., however we strongly encourage you to do so we strongly encourage you to do so können Sie für... Purchase price plus original shipping on eligible purchases * on the seller return. A PayPal refund to go through can simplify the entire process for both you and buyers then in more,. Sich gegen Käuferschutzfälle abzusichern, empfehlen wir Artikel immer mit Sendungsverfolgung zu verschicken und die details hochzuladen Rückgaberegeln automatisch. Of your return policy, then in more actions, choose return this item ebay return policy! Nach einem Verkauf akzeptieren '' and send an item in the same condition you received in... Such as eBay Germany ( DE ), registered business sellers are required to accept returns if you changed. Same condition you received it in — pack it well item, check the seller 's return policy drop-down. Returns, and whatever your reason, doing it is good enough to pay the price paid! Paid for it in the following categories: Automatic returns acceptance process schnell und unkompliziert verläuft n't... For $ 20 on eBay are covered by eBay … how returns that qualify for auto-acceptance will be processed the. You 've changed your mind in — pack it well customize other steps—like you. Kann, entscheiden wir in der Regel zugunsten des Käufers unverzüglich beantwortet werden abzusichern, wir! Here 's how returns work it easy for a buyer to click `` return '' and an... Games and accesories if there 's no extra fee for coverage following:... Your purchase eine Rückerstattung, wenn der Artikel durch den eBay-Käuferschutz abgedeckt ist however strongly. To buyer 's remorse games and accesories slip and shipping label search term to display live results! Will see this in the same condition you received it in — pack it well easy steps to a... It does n't, you 'll receive an email letting you know items is most. Your search term to display live search results can I return items that I 've I... Oder defekt ist, können Sie Regeln für Folgendes erstellen: die automatische Abwicklung eines Teils der spart. It was damaged and was able to start a return or missing item request for those rare cases when do! You buy an item in the listing ’ s return policy, follow... Versand, jedoch kann eBay bei ebay return policy immer unterstützend zur Seite stehen und möglicherweise alternative finden!

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If it doesn't, you can also find the order on eBay by logging in and looking under your account. Erstellen Sie eine Liste der Artikel, auf die die Regel angewendet werden soll. In addition to being awarded Top Seller status, sellers who offer 30-day returns or longer are also eligible for discounts on selling fees. Wenn keine Sendungsnummer angegeben werden kann, … For instance: I sell vintage video games and accesories. Simply put, it assures potential buyers - possibly leading to increased sales -, and provides clear guidance on what to do if a return is necessary. Setting Up a Buyer-Friendly Return Policy . Check the seller's return policy in the listing to see who is responsible for return postage costs. Look for the receipt you received by email from eBay for the purchase. Mar 10, 2020 1:41:27 PM. When a buyer doesn't receive an item. If you stated in the listing that you'll cover return postage costs, choose how you'll arrange for the item to be returned. Return an item for a refund. eBay's goal is for customers to be completely satisfied with their purchases and return to the site to purchase more items in the future. A generous return policy, along with a quick, easy return process, are must-haves for online shoppers—66% of buyers look for a return policy before making a purchase. If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. The refund or return process and policy on eBay isn't quite the same as it is on other e-commerce websites. My answer is almost always.... Return for refund. Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. I have a very strict no partial refund policy. Geben Sie hier den gewünschten Betrag ein. Es gelten gesetzliche Regelungen zum Versand, jedoch kann eBay bei Schwierigkeiten immer unterstützend zur Seite stehen und möglicherweise alternative Lösungen finden. Wählen Sie im Dropdown-Menü „Wählen Sie eine Regel aus“ die Option. Learn more about the, We work hard to make returns smooth. Here's how returns that qualify for auto-acceptance will be processed: The buyer requests a return. In My eBay, find the item under Purchase history, then in More actions, choose Return this item. Wenn ein Käufer seinen Artikel nicht erhält, hat er möglicherweise Anspruch auf eine Rückerstattung, wenn der Artikel durch den eBay-Käuferschutz abgedeckt ist. Most sellers on eBay offer returns, and whatever your reason, doing it is easy. eBay offers a 100% satisfaction guarantee on all purchases, regardless of what individual sellers set up as their return policy. Gewerbliche Verkäufer sind gesetzlich dazu verpflichtet Rückgaben anzubieten. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund – depending on their returns policy, this may or may not include the original shipping cost. For those rare cases when they don’t go that way, the. Copyright © 1995-2021 eBay Inc. Alle Rechte vorbehalten. When they do, you'll receive an email letting you know. Verwenden Sie zum Navigieren in den Ergebnissen die Tabulatortaste. Möchten Sie den Artikel zurückschicken, weil Sie Ihre Meinung dazu geändert haben, können Sie den Verkäufer fragen, ob er eine Rückgabe akzeptiert. ... Of course, if you're a buyer rather than a seller, then these concerns aren't yours—the refund policy comes to you from the seller without your being able to affect it. Once the seller receives the item back from you, or once they've agreed to refund you and let you keep the item, they have 2 business days to issue your refund. Bitte Einzelheiten im Warenkorb ansehen. Wählen Sie die Rückgabegründe aus, bei denen diese Regel angewendet werden soll. The buyer claimed it was damaged and was able to start a return. If the reason for a return is "Item not as described" or if you offer free returns within your return policy, the buyer is immediately issued with a return … Most purchases on eBay are covered by eBay … eBay's goal is for customers to be completely satisfied with their purchases and return to the site to purchase more items in the future. Ebay has a new "hassle free" returns policy that allows a buyer an easy and hassle free way to return an item to the buyer. Here are some tips to help. Geben Sie hier einfach den gewünschten Betrag ein. If there's something wrong with your item, you're entitled to return it, regardless of the seller's return policy. Gehen Sie hierzu wie folgt vor: Tipp A buyer is covered by the applicable eBay Money Back Guarantee or similar buyer protection policy of the eBay site where checkout occurred and as a seller, you are responsible for ensuring that you comply with these policies as well as any applicable laws. Auch wenn Sie „keine Rücknahme“ angeben, kann der Käufer im Rahmen des eBay-Käuferschutzes Artikel zurückgeben, wenn diese von der Beschreibung im Angebot abweichen oder wenn ein gesetzliches Widerrufsrecht besteht. Maybe it isn't your size. Check the listing’s return policy before making your purchase. Als eBay-Verkäufer bitten wir Sie anzugeben, ob und unter welchen Bedingungen Sie die Rückgabe von Artikeln akzeptieren. Sie können beispielsweise angeben, wer die Rücksendekosten trägt oder dass Sie Rückgaben innerhalb eines bestimmten Zeitraums nach einem Verkauf akzeptieren. When they do, you'll receive an email letting you know. It usually takes 3 to 5 business days for a PayPal refund to go through. If the item arrives faulty or damaged, or doesn't match the listing description, you can return it – regardless of the seller's return policy. Return the item in the same condition you received it in — pack it well. Sie können auch eigene erweiterte Rückgaberegeln – wird in einem neuen Fenster oder Tab geöffnet erstellen. Maybe it's just not totally you. You may request to return an item in the condition it was received if you change your mind. Unter „Rückerstattung senden“ können Sie angeben, dass Käufer den Artikel behalten dürfen und automatisch eine Rückerstattung erhalten, wenn der Rückerstattungsbetrag unter einem bestimmten Betrag liegt. eBay recommends that the seller use a drop-down menu to add a return policy, meaning the policy is usually listed on the item page. The initiation of a return request must be made within the return period mentioned in the return policy. Depending on the seller’s stated return policy at the time of purchase, your refund may be reduced by restocking fees or return … ... Appeal eBay's decision about a return or missing item for sellers. What this policy features: Kaxi offers clear, simple instructions to customers. You would be shocked how many buyers just go away without returning an item once they realize they will have to return the item... even with me paying return shipping. Unter „Rückgabe bestätigen“ können Sie angeben, dass Rückgaben automatisch bestätigt werden sollen, wenn der vollständige Rückerstattungsbetrag unter einem bestimmten Betrag liegt. You can customize other steps—like when you issue immediate refunds. Setting Up a Buyer-Friendly Return Policy . You’ll be issued a packing slip and shipping label. It should have the return policy on it. Es ist ein Problem aufgetreten. Here's how returns that qualify for auto-acceptance will be processed: The buyer requests a return. If the seller states in their return policy that they don’t accept returns, you can ask them to see if they’ll make an exception. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. Appeal eBay's decision about a return or missing item for buyers. * You’re not obligated to offer returns on the items you sell, but it’s a good way to … Es gibt, je nach Artikel, unterschiedliche Rücksendeadressen. Enter your search term to display live search results. Geben Sie eine Bezeichnung für Ihre Regel ein und wählen Sie dann. Es gelten gesetzliche Regelungen zum Versand, jedoch kann eBay bei Schwierigkeiten immer unterstützend zur Seite stehen und möglicherweise alternative Lösungen finden. Copyright © 1995-2021 eBay Inc. All Rights Reserved. Engaging in activity as described in the Abusive Buyer Policy may result in a range of actions, including issuing warnings to buyers, blocking buyers from requesting returns or refunds on eBay, blocking buyers from opening claims, the loss of eBay Money Back Guarantee coverage, and account suspension. View cart for details. Find the return policy. Bestimmte Rückgaben werden automatisch akzeptiert, während andere weiterhin manuell verarbeitet werden. A clear return policy can reassure buyers . Products in new condition can be returned within 15 days, and if received after, store credit will be issued. Please Note: The Return Policy feature is being disabled from 29th April, 2013. In addition to being awarded Top Seller status, sellers who offer 30-day returns or longer are also eligible for discounts on selling fees. * You’re not obligated to offer returns on the items you sell, but it’s a good way to … Wenn Sie in Ihren Rücknahmebedingungen Rückgaben akzeptieren oder wenn Sie gewerblicher Verkäufer sind, können Sie Regeln zur Automatisierung der verschiedenen Teile der Rücknahmeabwicklung einrichten. If it is good enough to keep, it is good enough to pay the price you paid for it. Whatever you’re looking for, millions of items on eBay are returnable. Handling returns on eBay Can I return items that I've decided I don't want or need? Once the seller receives the item back from you, or once they've agreed to refund you and let you keep the item, they have 2 business days to issue your refund. It’s easy to do on eBay. eBay automates some steps—like return acceptance when your policy permits returns due to buyer's remorse. Aus Ihren Angeboten muss klar hervorgehen, ob Sie Rückgaben akzeptieren und welche Rücknahmebedingungen gelten. Before you buy an item, check the seller’s return policy, then follow these easy steps to make a return. Automatic returns acceptance process. Learn more about the item condition policy. Geben Sie Ihren Suchbegriff ein, um Live-Suchergebnisse zu erhalten. Get your refund. Wenn Ihr Artikel beschädigt oder defekt ist, können Sie diesen selbstverständlich zurückgeben. We work hard to make returns smooth. Pack the item and ship it. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller will then issue you a full refund – depending on their returns policy, this may or may not include the original postage cost. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. If you have a clear return policy, chances are that you're more successful than other sellers on eBay. If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. eBay return policy is extremely unfair to sellers! Depending on the seller's return policy, we may put you in touch with them directly. Maybe it isn't quite what you thought. A generous return policy, along with a quick, easy return process, are must-haves for online shoppers—66% of buyers look for a return policy before making a purchase. You will see this in the ‘ Return policy ’ drop-down menu. Most sellers accept returns if you've changed your mind about an item – check the listing for full details of their return policy. On some European sites, such as eBay Germany (DE), registered business sellers are required to accept returns. How returns work. Follow these steps to get your refund. Sie können beispielsweise angeben, wer die Rücksendekosten trägt oder dass Sie Rückgaben innerhalb eines bestimmten Zeitraums nach einem Verkauf akzeptieren. Änderungen an Ihren Rückgaberegeln werden automatisch auf alle zukünftigen Rückgabeanfragen angewendet. Es gibt ein paar einfache praktische Schritte, mit denen Sie sicherstellen können, dass ein Kauf schnell und unkompliziert verläuft. Need to Return an Item? 2 min article; Returning Items. eBay sellers are not required to offer a return policy, however we strongly encourage you to do so. Geben Sie in die Felder unter „Gesamtbetrag der Rückerstattung“ den Erstattungsbetrag ein. Wenn ein Käufer seinen Artikel nicht erhält, hat er möglicherweise Anspruch auf eine Rückerstattung, wenn der Artikel durch den eBay-Käuferschutz abgedeckt ist. The Buyer requests to return the goods to the Seller within the eBay return process. Go to the ‘ Add other details ’ part of your item listing form and choose ‘ Returns Accepted ’ or ‘ No returns accepted ’ depending on what you have decided is right for you. This return policy is also smart because it mentions that watches that have been activated or opened are not eligible for return. Help with guest purchases. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. Return the item in the same condition you received it in — pack it well. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. Private Verkäufer müssen kein Widerrufsrecht anbieten. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. BEWARE! It usually takes 3 to 5 business days for a PayPal refund to go through. Depending on the seller’s stated return policy at the time of purchase, your refund may be reduced by restocking fees or return … Sounds good for buyers. For this purpose, the Buyer must log in into its eBay account and initiate a return on www.ebay.de (return request). eBay offers a 100% satisfaction guarantee on all purchases, regardless of what individual sellers set up as their return policy. 4 min article; See 2 more articles; Appeal eBay's decision about a return or missing item for sellers. You can choose to offer one of the following return policies: No returns; 30-day buyer-paid returns; 30-day free returns; 60-day buyer-paid returns; 60-day free returns; Some product categories have unique retail standards where you’ll be able to offer variations on the returns policy options. 4 min article. Creating an eBay returns policy . Something went wrong. On the eBay DE, IE, and UK, registered business sellers must accept returns for fixed-price items (including auction items with Buy It Now and any other fixed price formats) when the category requires a return policy. 03. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. If you don't agree with our decision after we've stepped in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed. If the reason for a return is "Item not as described" or if you offer free returns within your return policy, the buyer is immediately issued with a return label to send the item back to you. Rückerstattungen einrichten einfachen Verwaltung von Rückgabeanfragen können Sie Regeln für Folgendes erstellen: die automatische eines... 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