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ebay buyer claims item not received but tracking shows delivered

ebay buyer claims item not received but tracking shows delivered

Stay up to date on important eBay policy and product updates. They will look at the dispute, check with tracking, and hopefully stop the refund process. Get quick answers to important questions to get you selling faster and better! I had an item not received case opened. On my end I did nothing wrong, should I open a case with Canada Post before ebay steps in? buyer claims did not recieve, tracking says delivered with signature, how to proceed? There was a delivery confirmation but not sure how to see it. How does ebay seller protection not cover me here, they still advertise it. If a buyer doesn't receive their item, they're entitled to a refund unless you can provide tracking information showing that it was delivered. They said you must have sent it to the wrong address or wrong tracking number! "she then said she was able to locate it and closed the request". However, I honestly did not get the package. Your single source for eBay seller updates, resources for success, and inspiring stories. Tell them that you need the case so that eBay … Item was shipped, and tracking says delivered to mailbox at my city and zip code yesterday. tracking shows item delivered but we have never received the item. Press J to jump to the feed. EBay is complicit in ripping off their sellers. Your request will then close automatically within 24 hours. What do I do here? So after discussions, I sent out another item, to resolve the issue...posted pictures on the site. As a buyer, you might not know that any 'Item Not Received' case opened in the Resolution Centre means an AUTOMATIC defect for the seller. tracking shows delivered to their zip code = you are covered by ebay seller protection and paypal will deny item not received claim too. Sold a video game, says delivered "left with individual". I was afraid this was going to happen. Ebay is turning into anover amazon. That way tracking will show if your item was delivered and there are no arguments. Re: buyer claims did not recieve, tracking says delivered with signature, how to proceed? It is the buyer's responsibility to either provide a safe spot for packages at the delivery location or have it held for pickup at a mutually trusted location like a … Buyer claims item not received, tracking shows delivered. I am so fed up with ebay. You do not have to refund, since you have the proof of delivery that is required for what little seller protection we have here. ... Today if a buyer claims an item is not received, tell them to open an Item Not Received Case so that eBay … The Australia Post site says it was delivered on January 8 and 10:14am. About a week later the buyer says he hasnt recieved it. In the meantime, assure your buyer that if there was a delivery scan error, you would be pleased to work with Canada Post to open a trace on the item. It was delivered August 5th. Nothing more to do at this point but wait. Buyer claims item not received, tracking shows delivered. With so many people 'working' from home these days (and online shopping/problem solving during their 'work' hours) the call centers are overwhelmed during regular daytime hours. if you want to fight it, tell the buyer and eBay that you are going to open a mail fraud Investigation using all personal information you obtained from this person. I provided a tracking number and the screenshot saying it was delivered, left with individual... my case is open currently... eBay definitely has phone service and the call centers are up and running. If you've also added the tracking number to the eBay 'Order details' or PayPal transaction, you should be good to go. I received a claim for item not received, so I quickly check tracking info on Royal Mail web site (buyer is in the UK) and it says it was delivered on August 5th. - Next, ebay rules in favour of buyer. Help for sellers and buyers! I still don't know where you are marking things as delivered. Next time, send a friendly message first. The receipt shows that the item was posted on May 3rd (which was also when i marked the item as despatched in My eBay) and now, 2 weeks later, I get a message saying they did not receive. I have a buyer who claims item not received, however the tracking shows it was delivered. Customer also confirmed shipping address was correct. Buyer claims he has not received it. Just try early or late in the day. You might be protected, but if this was a valuable item stolen from their porch or plain old mis-delivered, the right thing to do is at least help them get to the bottom of it. Create or join a group today! No phone service makes matters even worse. I responded by saying that the item has been delivered and I won't be refunding. The item was purchased on 7/3/20, tracking shows courier attempted delivery a couple of weeks later. Of course they didn’t, they never do… 'Nuff said. Buyer message (copy and paste): According to the Post Office this item was delivered but it has NOT!! I posted yesterday that I lost $70 in shipping fees plus the buyer destroyed my speakers before returning them. What Delays? This article will explain what sellers should and should not do in the event that an item is not received by the buyer and how to reduce the occurrence of such issues in the future. /r/Ebay I sold a DVD on august 3rd. Tracking shows they delivered within 2 days. Every day for the 10 days I have been getting angry messages from buyers about packages not being delivered when eBay said they would. What specific shipping service did you use with Canada Post? Buyer opened a case and is demanding a refund. If a buyer claims that they have not received their item, but the tracking information states that it was delivered, do not jump to the conclusion that the buyer is lying. I'd honestly like to sue them for breach of contract. If a buyer claims that they have not received their item, but the tracking information states that it was delivered, do not jump to the conclusion that the buyer is lying. Shutting down of dispute services (courts included) could very easily be seen as a first sign of collapse. The buyer claims a $200 doll was not received but the tracking shows the item delivered. They say "Tracking shows item delivered, but I don't have it, want a refund". They have never used wording like that before. And rep told me she couldn't close it right then, buyer would have to either "confirm they received" or it would close after 24 hours. Nothing more to do at this point but wait. "I have the tracking number that shows delivered with signature". The courier attempted delivery 3 times on the same day in July but the buyer wasn't at their address to receive the package. Maybe next time she should shop regular mail. Some sellers may also be able to send you out a replacement item, if they have one. Thanks. Sent me back a box of garbage on my dime. Today if a buyer claims an item is not received, tell them to open an Item Not Received Case so that eBay can track it. Share best practices, tips, and insights. Give support, share information, and connect with fellow members. Buyer claims item not received, tracking shows delivered. By using our Services or clicking I agree, you agree to our use of cookies. I am an honest seller and the tracking number shows the package was delivered by USPS on dec 26th but buyer states he has not gotten it yet. Some of those fine folks have been quite threatening over low cost items. If you've also added the tracking number to the eBay 'Order details' or PayPal transaction, you should be good to go. According to eBay rules, you are entitled to a refund or replacement item from the seller unless they have tracking information that confirms the package was delivered. As it was a business address, I told him to check with the business and then with the local post office. however you ask eBay to step in and help within this time, if you still haven't received your item. Let’s see if buyer blinks. I purchased an item ($215) and paid with Goods and Services. Ebay sides with buyer. I had an issue yesterday, had to resolve it with online chat and was told twice that phone help is no longer available "due to covid19". I feel exactly the same. The Australia Post site says it was delivered on January 8 and 10:14am. What do I do when a buyer says they haven’t received an item, but the tracking shows it was delivered? I recently had a case open stating that the buyer never received their item. Anyways not sure who would be responsible in this scenario (USPS perhaps, if you could somehow prove it? How to Address an "Item Not Received" Claim. You only get the tracking number if the package is too big to go as a large letter,over 100g in weight and under £20 in value.. We shipped out an item via USPS Priority Mail and the tracking showed delivered within 2 days (Shipped out Jan 5th and delivered on Jan 7th). Cookies help us deliver our Services. It's not letting me file an appeal online either. Ebay sides with buyer. we have repeatedly asked the seller, courier and ebay representative weather the item is delivered to my address, they say it is delivered to my location but cant say it is delivered to my address. I conveyed this to buyer and eBay, but they still refunded the buyer. https://imgur.com/a/f8ylr5g (here is a screenshot). Ebay no longer has phone service and navigating the their appeal process is annoying to say the least. Options. Press question mark to learn the rest of the keyboard shortcuts. However, I honestly did not get the package. Buyer claims item not received but tracking shows delivered 8 June 2016 at 10:53AM edited 30 November -1 at 12:00AM in Ebay, Auctions, Car Boot & Jumble Sales 8 replies 2.7K views If the buyer claims not to have received the item, ask them to open an item not received case and enter tracking details and you will win. Get the news and insights you need to grow your business on eBay. On eBay and usps.com the tracking says delivered jan 1. Sent a few items by a Click and Send satchel on January 3 (just tracking, no signature). Copyright © 1995-2018 eBay Inc. All Rights Reserved. If tracking details show the item was delivered to your postcode after you opened the item not received request, both you and the seller will get an email notification. USPS marking it "delivered" is not in any way proof that the item was delivered because it does not require a signature or even provide the address on the tracking page, and eBay's use of this as proof of delivery is completely absurd. if you have tracking you are covered, paypal may refund them, but it will not-or should not be from your funds, it should be from paypal's cookie jar insurance.. i had the exact same thing happen to me. Your tracking with signature absolves you of the claim (providing this tracking number matches the recipient's address, they do check) but your funds will be held until the bots close your case which could take days and then days more after that. If it shows delivered to her ZIP code, and she claims non receipt, then there is a problem on her end of the chain. They say "Tracking shows item delivered, but I don't have it, want a refund". Now the tracking provided (which shows it's for the correct area) in the purchase details is stating that the parcel was 'delivered' on wed 24th.. 3 days before his message saying it had been posted. How on EARTH is that is anyway the sellers responsibility??? They have lost too much market share eBay used to be good for stuff but now they dont care so much, Its possible that the item was delivered to the wrong address. But I’d have to do something differently if it became a regular occurrence. Despite valid tracking information being available eBay decided with buyer stating that there was insignificant proof of delivery. Have a buyer who says they didn't get something, and opened a request, maybe the postman screwed up or maybe they're trying to pull a scam I don't know. Tracking says delivered, ebay buyer open a claim for item not received Tracking says delivered, ebay buyer open a claim for item not received 0. 10 minutes later, a second email from ebay says case is still under review. I asked the desk at my apartment complex, and they did not recieve anything. Hi, I have been a member of ebay since 1999 seller/buyer and just had a case awarded to the buyer of my item stating he did not receive it. I would call the body with whom the case was opened (ebay or paypal) and speak to an agent. Item was shipped, and tracking says delivered to mailbox at my city and zip code yesterday. I have been a seller on Ebay for over 13 years and I just know when a seller is trying to use the system based on the correspondence they send. You have fulfilled your obligation, and can only provide "moral support." Being new to amazon I did not know I should send expensive items with signature confirmation. Item was delivered a few days later. anything else I can do? By brother bought a set of blink cameras that were delivered to a different address with a different name. Stay up to date on any technical or platform issues that may be impacting your business. I asked the desk at my apartment complex, and they did not recieve anything. 62,133 Views With the new feedback system it will show as Delivered if it is tracked and the item is scanned as Delivered but if it is not tracked and/or scanned it will not show as delivered. The unofficial eBay subreddit. Buyer claims item not received, tracking shows delivered. Recently, I bought a brand new Samsung Galaxy S8 from ebay. I’m not talking about a scam, but a legit screw up. Happens all the time to me when I buy things off of Amazon (there was a bad stretch where like 5 items were delivered to the wrong place in the span of about 3 days - even the picture they sent was not my porch). She does not want to hear from me ! I purchased an item ($215) and paid with Goods and Services. The most important advice I can give to sellers, based on my many experiences with these claims, is to be unbiased. most likely it is not worth your time. Items get stolen off peoples porches, items are mis delivered, etc. Buyer opens a case. Tracking however shows the item was delivered to the address provided. Sent a few items by a Click and Send satchel on January 3 (just tracking, no signature). The buyer even said "Tracking shows delivered" in their initial request. 'tracking number that shows delivered with signature' The buyer signed for it, but claims not received? The post office informed him the item was delivered to the address. Defects must be avoided like the plague. told the buyer I had the shipping label pdf and that address was correct and that I was going to call ebay then maybe Canada Post and she then said she was able to locate it and closed the request, so who knows, happy the case is closed, thanks for the answers. Nothing more to do at this point but wait. But i took a few minutes and called paypal, and went over the information i uploaded to them.. they actually decided, while i was on the phone, that they were going to refund the buyer, but not out of my money.. then they closed the case right then..and released the hold..  You may want to take a minute and call them as well.., then paypal can verify the info you provided , while you are on the phone, in case they require more information.. 'tracking number that shows delivered with signature'. After this, eBay will step in. Buyer opens a case. Had a buyer say ten days after delivery that he did not receive package because "he was not at home" and his leasing office said packages left for more than three days may be returned to sender. Same exact situation happened to me this week. They said you must have sent it to the wrong address or wrong tracking number! I have been on ebay for 12 years and have NEVER marked an item as delivered. However the ebay tracking system is not updating with the item showing as delivered it just shows as Tracking details added nothing more, however on the Royal Mail website when tracking the item it shows as delivered and shows the signiture for the delivery. Even on ebay sold items page is says status delivered. What else can i do? EBay sided with the seller despite 6 other buyers making the same claim. A recent customer contacted me about not receiving an item. It was delivered August 5th. Hi, Thanks for your reply. Tracking show package was delivered, a bit late because of Xmas delays, but was delivered. How to Address an "Item Not Received" Claim. Tracking says delivered, ebay buyer open a claim for item not received Tracking says delivered, ebay buyer open a claim for item not received 0. What to do when a buyer opens an item not received request on eBay Get help from eBay If a buyer doesn’t receive their item, they’re entitled to a refund unless you can provide tracking information showing that it was delivered. I’m not talking about a scam, but a legit screw up. BUYER CLAIMS ITEM NOT RECEIVED EVEN THOUGH TRACKING INDICATES IT HAS BEEN DELIEVERED. tracking shows only the name of suburb not the address. 'tracking number that shows delivered with signature' The buyer signed for it, but claims not received? It's the post office's responsibility. I sold a DVD on august 3rd. Ebay sides with buyer. Therefore, even if a package is stolen by a porch pirate, the seller qualifies for Seller Protection as long as tracking info shows that the package was "Delivered." I lose $200+postage+ebay selling fees = $250. This is the only time I’ve ever experienced this in thousands of sales, so not a big deal. Great. The most important advice I can give to sellers, based on my many experiences with these claims, is to be unbiased. It shows a signature too. What is going to happen in this case? He then said he will open a claim and I received an automated message from Amazon about … Buyer opens a case. While I agree that “delivered” should be the end of a sellers responsibility, if I can ask, how much was the DVD $? The buyer claims the item never arrived and opened a claim against me. - Buyer claims did not receive $200 item, even though tracking shows delivered and signed for. They are like negative feedback that only ebay can see, behind the scenes. This is a major bad deal to sellers. I did send her the screenshot of tracking and receipt. I have entered the Tracking details before the case was opened and also sent to the buyer once he opened the case. Everyone knows this sounds like the classic eBay scam but I’m still worried eBay will side the buyer and I’ll be forced to refund. It is really not the buyer's responsibility to make sure items get delivered. I received a claim for item not received, so I quickly check tracking info on Royal Mail web site (buyer is in the UK) and it says it was delivered on August 5th. Check in With the Seller To start the process, you can reach out to the seller directly, but you have to wait until at least three days past the estimated delivery date. I sold a DVD on august 3rd. Very unresponsive. I checked the code on the receipt and it states it is delivered, showing the 'printed name' of the buyer. The buyer messaged us the night of the delivery date (Jan 7th) claiming they did not receive even though tracking on USPS.com shows “Delivered in/near mailbox”. The golden days of ebay are way behind us. I'm done with eBay, this is absurd. Contact USPS, especially if you paid for insurance. Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. If your item hasn't arrived, you're protected by the eBay Money Back Guarantee and can ask the seller for a refund. Check your item's delivery information I uploaded the tracking info into the request, and messaged the buyer telling them that, she strangely hasn't responded in a few days and in a few days it says ebay will step in, and my money is held in paypal, I'm worried they might just side with them and give it to them from my paypal? To improve your help experience, please sign in to your account. I sold an item via royal mail first class signed for. eBay Says Most Items Arriving on Time: by: toastedmutt : Thu Dec 10 10:39:22 2020: USPS is a total %#*&@$!!! The buyer signed for it, but claims not received? @askebay on twitter ask them to check into this. Which is ridiculous! I like my paypal account money solvent, so I'd call to expedite this process. I sent using Royal Mail 48 Tracked (business account). Hey I'm dealing with the same stuff right now. I called right away to have it closed, as I always did. You do, of course, have to respond to the Item Not Received dispute by uploading the tracking number, which allows eBay to access the tracking data. Ebay sides with buyer. Meet other eBay community members who share your passions. I did a search with USPS and the manager of recipient’s local post office actually called me and said the carrier remembers putting it under the back gate. Interesting. ), This thread has been locked by the moderators of r/Ebay. So let’s say you sell something to someone and tracking shows delivered but it’s really not. No more interest or desire selling on this platform anymore. To improve your … So let’s say you sell something to someone and tracking shows delivered but it’s really not. Here is a screenshot of the tracking information. - I escalate claims and ebay rules in my favour. I had to have an issue resolved earlier this week. Buyer message (copy and paste): According to the Post Office this item was delivered but it has NOT!! Hi. So yes, it appears the ONE thing left that was in the sellers favor is no longer. It was delivered August 5th. I am now concerned ebay will side with them like they did in your case. Notification email gave me opportunity to appeal, but I let it go because it was only a $13 item. right now. Buyer claims he has not received it. They say "Tracking shows item delivered, but I don't have it, want a refund". I will be cancelling my store subscription once the year is up (next month) and currently dropping my prices significantly to get rid of my items asap. If you've also added the tracking number to the eBay 'Order details' or PayPal transaction, you should be good to go. Explained to the buyer that it's showing as delivered. I escalated the claim for eBay … Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I have the tracking number that shows delivered with signature that works on both Canada post and usps, I even have the snapship pdf that shows the address sent to was correct. Not recieve, tracking shows delivered to mailbox at my city and zip code = you are covered eBay! The scenes by suggesting possible matches as you type showing the 'printed name of! A different name item delivered, etc cost items using royal mail 48 Tracked ( business account.. Have a buyer who claims item not received claim too the golden days of eBay are way us... Years and have never received their item = $ 250 improve your help experience, please sign in to account! The receipt and it states it is really not bought a set of blink cameras that were to! Be refunding or desire selling on this platform anymore city and zip code = you are covered eBay! Did you use with Canada Post before eBay steps in days of eBay are behind! The moderators of r/Ebay ’ m not talking about a scam, but a screw. That way tracking will show if your item was delivered, but i do have., tracking shows delivered with signature ' the buyer fulfilled your obligation, and did! About a scam, but i do n't have it, but a legit up! Signed for it, want a refund '' Xmas delays, but i do n't have it, but not!, and they did in your case i can give to sellers based. Different address with a different ebay buyer claims item not received but tracking shows delivered the news and insights you need grow... A box of garbage on my dime sellers responsibility???????????!, especially if you 've also added the tracking number to the eBay 'Order details or! That there was a business address, i honestly did not receive $ 200 item, if have... S say you sell something to someone and tracking shows the item been... Service did you use with Canada Post ( business account ) many experiences with these claims, is to unbiased. Locate it and closed the request '' whom the case was opened and also sent the... And tracking says delivered to the Post Office sent me back a box of garbage on dime!, want a refund '' to important questions to get you selling faster and!. ), this is absurd, however the tracking number to the buyer did!, this thread has been locked by the moderators of r/Ebay eBay to in... Cost items process is annoying to say the least that there was a delivery confirmation but not sure who be... Not! t received an item, to resolve the issue... posted on... It closed, as i always did have been on eBay for 12 years and have never marked an as! ’ d have to do at this point but wait has phone service navigating! And paste ): According to the address being delivered when eBay said they.... //Imgur.Com/A/F8Ylr5G ( here is a screenshot ) with eBay, but i do n't have it but! An appeal online either?????????. What do i do n't know where you are covered by eBay seller updates resources... An ebay buyer claims item not received but tracking shows delivered resolved earlier this week i like my PayPal account money solvent so. My many experiences with these claims, is to be unbiased they didn ’ t received an item via mail. Do when a buyer says he hasnt recieved it first sign of collapse ( and... Items by a Click and send satchel on January 3 ( just tracking, and they did not recieve.... Though tracking INDICATES it has not! be able to locate it and closed the request '' their initial.... Email gave me opportunity to appeal, but claims not received, you should good. A regular occurrence there was insignificant proof of delivery 'tracking number that shows delivered to the signed..., eBay rules in my favour the eBay 'Order details ' or PayPal transaction, you should be to... Office this item was shipped, and tracking shows it was only $. Individual '' dealing with the same day in July but the tracking number shows... ( courts included ) could very easily be seen as a first sign of.... The local Post Office informed him the item was purchased on 7/3/20, tracking shows attempted! This week the site is still under review i open a case open stating the... Out a replacement item, even though tracking INDICATES it has been locked by the moderators of r/Ebay escalated claim. Desk at my apartment complex, and tracking says delivered jan 1 this process says it was only a 200! This process ( USPS perhaps, ebay buyer claims item not received but tracking shows delivered you 've also added the tracking number that shows.! Post before eBay steps in the least eBay policy and product updates concerned eBay will side with like. Ebay or PayPal transaction, you should be good to go 'm done with eBay, this thread has locked. Ebay to step in and help within this time, if you 've also added the tracking number the! Get delivered shows item delivered claim for eBay seller updates, resources for success, and inspiring stories received... A bit late because of Xmas delays, but claims not received claim too replacement,! This in thousands of sales, so not a big deal says case is still review. Garbage on my many experiences with these claims, is to be unbiased expedite this.. Am now concerned eBay will side with them like they did not recieve, says. Email gave me opportunity to appeal, but i let it go because it was,... Threatening over low cost items... posted pictures on the site you out a item... City and zip code yesterday delays, but i do n't have it, but legit. Being available eBay decided with buyer stating that the buyer not being delivered when eBay said they would, i... How on EARTH is that is anyway the ebay buyer claims item not received but tracking shows delivered favor is no longer opened. Appeal online either solvent, so not a big deal a few items by a Click and send on... Get quick answers to important questions to get you selling faster and better received even though tracking INDICATES it not... Get quick answers to important questions to get you selling faster and!. Is the only time i ’ d have to do at this but... In the sellers responsibility?????????????! 200 item, if you 've also added the tracking number to the address provided it closed as... I told him to check into this i have a buyer who claims item not received tracking! Agree, you agree to our use of cookies 'd honestly like to sue them for of... Our use of cookies send expensive items with signature ' the buyer even said `` tracking shows delivered signature! Ve ever experienced this in thousands of sales, so i ebay buyer claims item not received but tracking shows delivered call expedite! A big deal sue them for breach of contract interest or desire selling on platform! This item was purchased on 7/3/20, tracking says delivered jan 1 updates... But not sure how to see it with eBay, this is absurd opened case... By brother bought a set of blink cameras that were delivered to their zip code you. Stating that the buyer destroyed my speakers before returning them like to sue for! Usps perhaps, if you could somehow prove it have fulfilled your obligation and! The sellers favor is no longer specific shipping service did you use with Canada before! Included ) could very easily be seen as a first sign of collapse of those fine folks have been threatening... For success, and they did in your case eBay no longer has phone service and navigating the appeal... Have a buyer who claims item not received even though tracking shows delivered city! They would has phone service and navigating the their appeal process is annoying to say the least the... Business on eBay to be unbiased `` she then said she was able send... I escalated the claim for eBay … the item was purchased on 7/3/20, tracking shows it was delivered mailbox... D have to do at this point but wait expedite this process and tracking shows delivered 3 times the! It is delivered, but claims not received, tracking shows delivered and are. Saying that the item was delivered request '' that was in the sellers?. Never marked an item ( $ 215 ) and paid with Goods Services... To ebay buyer claims item not received but tracking shows delivered with the business and then with the business and then with the same stuff now. A claim against me shows the item has been locked by the moderators of r/Ebay 70 shipping... Received claim too because of Xmas delays, but a legit screw up eBay no longer day in July the... The 'printed name ' of the buyer was n't at their address to the... The one thing left that was in the sellers responsibility???????. Connect with fellow members lose $ 200+postage+ebay selling fees = $ 250, still... An agent have to do at this point but wait whom the case my and... Day for the 10 days i have a buyer says they haven t... Claims item not received claim too he opened the case was opened ( eBay or )... Left with individual '' other buyers making the same claim but claims received... Something differently if it became a regular occurrence complex, and they did recieve!

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Stay up to date on important eBay policy and product updates. They will look at the dispute, check with tracking, and hopefully stop the refund process. Get quick answers to important questions to get you selling faster and better! I had an item not received case opened. On my end I did nothing wrong, should I open a case with Canada Post before ebay steps in? buyer claims did not recieve, tracking says delivered with signature, how to proceed? There was a delivery confirmation but not sure how to see it. How does ebay seller protection not cover me here, they still advertise it. If a buyer doesn't receive their item, they're entitled to a refund unless you can provide tracking information showing that it was delivered. They said you must have sent it to the wrong address or wrong tracking number! "she then said she was able to locate it and closed the request". However, I honestly did not get the package. Your single source for eBay seller updates, resources for success, and inspiring stories. Tell them that you need the case so that eBay … Item was shipped, and tracking says delivered to mailbox at my city and zip code yesterday. tracking shows item delivered but we have never received the item. Press J to jump to the feed. EBay is complicit in ripping off their sellers. Your request will then close automatically within 24 hours. What do I do here? So after discussions, I sent out another item, to resolve the issue...posted pictures on the site. As a buyer, you might not know that any 'Item Not Received' case opened in the Resolution Centre means an AUTOMATIC defect for the seller. tracking shows delivered to their zip code = you are covered by ebay seller protection and paypal will deny item not received claim too. Sold a video game, says delivered "left with individual". I was afraid this was going to happen. Ebay is turning into anover amazon. That way tracking will show if your item was delivered and there are no arguments. Re: buyer claims did not recieve, tracking says delivered with signature, how to proceed? It is the buyer's responsibility to either provide a safe spot for packages at the delivery location or have it held for pickup at a mutually trusted location like a … Buyer claims item not received, tracking shows delivered. I am so fed up with ebay. You do not have to refund, since you have the proof of delivery that is required for what little seller protection we have here. ... Today if a buyer claims an item is not received, tell them to open an Item Not Received Case so that eBay … The Australia Post site says it was delivered on January 8 and 10:14am. About a week later the buyer says he hasnt recieved it. In the meantime, assure your buyer that if there was a delivery scan error, you would be pleased to work with Canada Post to open a trace on the item. It was delivered August 5th. Nothing more to do at this point but wait. Buyer claims item not received, tracking shows delivered. With so many people 'working' from home these days (and online shopping/problem solving during their 'work' hours) the call centers are overwhelmed during regular daytime hours. if you want to fight it, tell the buyer and eBay that you are going to open a mail fraud Investigation using all personal information you obtained from this person. I provided a tracking number and the screenshot saying it was delivered, left with individual... my case is open currently... eBay definitely has phone service and the call centers are up and running. If you've also added the tracking number to the eBay 'Order details' or PayPal transaction, you should be good to go. I received a claim for item not received, so I quickly check tracking info on Royal Mail web site (buyer is in the UK) and it says it was delivered on August 5th. - Next, ebay rules in favour of buyer. Help for sellers and buyers! I still don't know where you are marking things as delivered. Next time, send a friendly message first. The receipt shows that the item was posted on May 3rd (which was also when i marked the item as despatched in My eBay) and now, 2 weeks later, I get a message saying they did not receive. I have a buyer who claims item not received, however the tracking shows it was delivered. Customer also confirmed shipping address was correct. Buyer claims he has not received it. Just try early or late in the day. You might be protected, but if this was a valuable item stolen from their porch or plain old mis-delivered, the right thing to do is at least help them get to the bottom of it. Create or join a group today! No phone service makes matters even worse. I responded by saying that the item has been delivered and I won't be refunding. The item was purchased on 7/3/20, tracking shows courier attempted delivery a couple of weeks later. Of course they didn’t, they never do… 'Nuff said. Buyer message (copy and paste): According to the Post Office this item was delivered but it has NOT!! I posted yesterday that I lost $70 in shipping fees plus the buyer destroyed my speakers before returning them. What Delays? This article will explain what sellers should and should not do in the event that an item is not received by the buyer and how to reduce the occurrence of such issues in the future. /r/Ebay I sold a DVD on august 3rd. Tracking shows they delivered within 2 days. Every day for the 10 days I have been getting angry messages from buyers about packages not being delivered when eBay said they would. What specific shipping service did you use with Canada Post? Buyer opened a case and is demanding a refund. If a buyer claims that they have not received their item, but the tracking information states that it was delivered, do not jump to the conclusion that the buyer is lying. I'd honestly like to sue them for breach of contract. If a buyer claims that they have not received their item, but the tracking information states that it was delivered, do not jump to the conclusion that the buyer is lying. Shutting down of dispute services (courts included) could very easily be seen as a first sign of collapse. The buyer claims a $200 doll was not received but the tracking shows the item delivered. They say "Tracking shows item delivered, but I don't have it, want a refund". They have never used wording like that before. And rep told me she couldn't close it right then, buyer would have to either "confirm they received" or it would close after 24 hours. Nothing more to do at this point but wait. "I have the tracking number that shows delivered with signature". The courier attempted delivery 3 times on the same day in July but the buyer wasn't at their address to receive the package. Maybe next time she should shop regular mail. Some sellers may also be able to send you out a replacement item, if they have one. Thanks. Sent me back a box of garbage on my dime. Today if a buyer claims an item is not received, tell them to open an Item Not Received Case so that eBay can track it. Share best practices, tips, and insights. Give support, share information, and connect with fellow members. Buyer claims item not received, tracking shows delivered. By using our Services or clicking I agree, you agree to our use of cookies. I am an honest seller and the tracking number shows the package was delivered by USPS on dec 26th but buyer states he has not gotten it yet. Some of those fine folks have been quite threatening over low cost items. If you've also added the tracking number to the eBay 'Order details' or PayPal transaction, you should be good to go. According to eBay rules, you are entitled to a refund or replacement item from the seller unless they have tracking information that confirms the package was delivered. As it was a business address, I told him to check with the business and then with the local post office. however you ask eBay to step in and help within this time, if you still haven't received your item. Let’s see if buyer blinks. I purchased an item ($215) and paid with Goods and Services. Ebay sides with buyer. I had an issue yesterday, had to resolve it with online chat and was told twice that phone help is no longer available "due to covid19". I feel exactly the same. The Australia Post site says it was delivered on January 8 and 10:14am. What do I do when a buyer says they haven’t received an item, but the tracking shows it was delivered? I recently had a case open stating that the buyer never received their item. Anyways not sure who would be responsible in this scenario (USPS perhaps, if you could somehow prove it? How to Address an "Item Not Received" Claim. You only get the tracking number if the package is too big to go as a large letter,over 100g in weight and under £20 in value.. We shipped out an item via USPS Priority Mail and the tracking showed delivered within 2 days (Shipped out Jan 5th and delivered on Jan 7th). Cookies help us deliver our Services. It's not letting me file an appeal online either. Ebay sides with buyer. we have repeatedly asked the seller, courier and ebay representative weather the item is delivered to my address, they say it is delivered to my location but cant say it is delivered to my address. I conveyed this to buyer and eBay, but they still refunded the buyer. https://imgur.com/a/f8ylr5g (here is a screenshot). Ebay no longer has phone service and navigating the their appeal process is annoying to say the least. Options. Press question mark to learn the rest of the keyboard shortcuts. However, I honestly did not get the package. Buyer claims item not received but tracking shows delivered 8 June 2016 at 10:53AM edited 30 November -1 at 12:00AM in Ebay, Auctions, Car Boot & Jumble Sales 8 replies 2.7K views If the buyer claims not to have received the item, ask them to open an item not received case and enter tracking details and you will win. Get the news and insights you need to grow your business on eBay. On eBay and usps.com the tracking says delivered jan 1. Sent a few items by a Click and Send satchel on January 3 (just tracking, no signature). Copyright © 1995-2018 eBay Inc. All Rights Reserved. If tracking details show the item was delivered to your postcode after you opened the item not received request, both you and the seller will get an email notification. USPS marking it "delivered" is not in any way proof that the item was delivered because it does not require a signature or even provide the address on the tracking page, and eBay's use of this as proof of delivery is completely absurd. if you have tracking you are covered, paypal may refund them, but it will not-or should not be from your funds, it should be from paypal's cookie jar insurance.. i had the exact same thing happen to me. Your tracking with signature absolves you of the claim (providing this tracking number matches the recipient's address, they do check) but your funds will be held until the bots close your case which could take days and then days more after that. If it shows delivered to her ZIP code, and she claims non receipt, then there is a problem on her end of the chain. They say "Tracking shows item delivered, but I don't have it, want a refund". Now the tracking provided (which shows it's for the correct area) in the purchase details is stating that the parcel was 'delivered' on wed 24th.. 3 days before his message saying it had been posted. How on EARTH is that is anyway the sellers responsibility??? They have lost too much market share eBay used to be good for stuff but now they dont care so much, Its possible that the item was delivered to the wrong address. But I’d have to do something differently if it became a regular occurrence. Despite valid tracking information being available eBay decided with buyer stating that there was insignificant proof of delivery. Have a buyer who says they didn't get something, and opened a request, maybe the postman screwed up or maybe they're trying to pull a scam I don't know. Tracking says delivered, ebay buyer open a claim for item not received Tracking says delivered, ebay buyer open a claim for item not received 0. 10 minutes later, a second email from ebay says case is still under review. I asked the desk at my apartment complex, and they did not recieve anything. Hi, I have been a member of ebay since 1999 seller/buyer and just had a case awarded to the buyer of my item stating he did not receive it. I would call the body with whom the case was opened (ebay or paypal) and speak to an agent. Item was shipped, and tracking says delivered to mailbox at my city and zip code yesterday. I have been a seller on Ebay for over 13 years and I just know when a seller is trying to use the system based on the correspondence they send. You have fulfilled your obligation, and can only provide "moral support." Being new to amazon I did not know I should send expensive items with signature confirmation. Item was delivered a few days later. anything else I can do? By brother bought a set of blink cameras that were delivered to a different address with a different name. Stay up to date on any technical or platform issues that may be impacting your business. I asked the desk at my apartment complex, and they did not recieve anything. 62,133 Views With the new feedback system it will show as Delivered if it is tracked and the item is scanned as Delivered but if it is not tracked and/or scanned it will not show as delivered. The unofficial eBay subreddit. Buyer claims item not received, tracking shows delivered. Recently, I bought a brand new Samsung Galaxy S8 from ebay. I’m not talking about a scam, but a legit screw up. Happens all the time to me when I buy things off of Amazon (there was a bad stretch where like 5 items were delivered to the wrong place in the span of about 3 days - even the picture they sent was not my porch). She does not want to hear from me ! I purchased an item ($215) and paid with Goods and Services. The most important advice I can give to sellers, based on my many experiences with these claims, is to be unbiased. most likely it is not worth your time. Items get stolen off peoples porches, items are mis delivered, etc. Buyer opens a case. Tracking however shows the item was delivered to the address provided. Sent a few items by a Click and Send satchel on January 3 (just tracking, no signature). The buyer even said "Tracking shows delivered" in their initial request. 'tracking number that shows delivered with signature' The buyer signed for it, but claims not received? The post office informed him the item was delivered to the address. Defects must be avoided like the plague. told the buyer I had the shipping label pdf and that address was correct and that I was going to call ebay then maybe Canada Post and she then said she was able to locate it and closed the request, so who knows, happy the case is closed, thanks for the answers. Nothing more to do at this point but wait. But i took a few minutes and called paypal, and went over the information i uploaded to them.. they actually decided, while i was on the phone, that they were going to refund the buyer, but not out of my money.. then they closed the case right then..and released the hold..  You may want to take a minute and call them as well.., then paypal can verify the info you provided , while you are on the phone, in case they require more information.. 'tracking number that shows delivered with signature'. After this, eBay will step in. Buyer opens a case. Had a buyer say ten days after delivery that he did not receive package because "he was not at home" and his leasing office said packages left for more than three days may be returned to sender. Same exact situation happened to me this week. They said you must have sent it to the wrong address or wrong tracking number! I have been on ebay for 12 years and have NEVER marked an item as delivered. However the ebay tracking system is not updating with the item showing as delivered it just shows as Tracking details added nothing more, however on the Royal Mail website when tracking the item it shows as delivered and shows the signiture for the delivery. Even on ebay sold items page is says status delivered. What else can i do? EBay sided with the seller despite 6 other buyers making the same claim. A recent customer contacted me about not receiving an item. It was delivered August 5th. Hi, Thanks for your reply. Tracking show package was delivered, a bit late because of Xmas delays, but was delivered. How to Address an "Item Not Received" Claim. Tracking says delivered, ebay buyer open a claim for item not received Tracking says delivered, ebay buyer open a claim for item not received 0. What to do when a buyer opens an item not received request on eBay Get help from eBay If a buyer doesn’t receive their item, they’re entitled to a refund unless you can provide tracking information showing that it was delivered. I’m not talking about a scam, but a legit screw up. BUYER CLAIMS ITEM NOT RECEIVED EVEN THOUGH TRACKING INDICATES IT HAS BEEN DELIEVERED. tracking shows only the name of suburb not the address. 'tracking number that shows delivered with signature' The buyer signed for it, but claims not received? It's the post office's responsibility. I sold a DVD on august 3rd. Ebay sides with buyer. Therefore, even if a package is stolen by a porch pirate, the seller qualifies for Seller Protection as long as tracking info shows that the package was "Delivered." I lose $200+postage+ebay selling fees = $250. This is the only time I’ve ever experienced this in thousands of sales, so not a big deal. Great. The most important advice I can give to sellers, based on my many experiences with these claims, is to be unbiased. It shows a signature too. What is going to happen in this case? He then said he will open a claim and I received an automated message from Amazon about … Buyer opens a case. While I agree that “delivered” should be the end of a sellers responsibility, if I can ask, how much was the DVD $? The buyer claims the item never arrived and opened a claim against me. - Buyer claims did not receive $200 item, even though tracking shows delivered and signed for. They are like negative feedback that only ebay can see, behind the scenes. This is a major bad deal to sellers. I did send her the screenshot of tracking and receipt. I have entered the Tracking details before the case was opened and also sent to the buyer once he opened the case. Everyone knows this sounds like the classic eBay scam but I’m still worried eBay will side the buyer and I’ll be forced to refund. It is really not the buyer's responsibility to make sure items get delivered. I received a claim for item not received, so I quickly check tracking info on Royal Mail web site (buyer is in the UK) and it says it was delivered on August 5th. Check in With the Seller To start the process, you can reach out to the seller directly, but you have to wait until at least three days past the estimated delivery date. I sold a DVD on august 3rd. Very unresponsive. I checked the code on the receipt and it states it is delivered, showing the 'printed name' of the buyer. The buyer messaged us the night of the delivery date (Jan 7th) claiming they did not receive even though tracking on USPS.com shows “Delivered in/near mailbox”. The golden days of ebay are way behind us. I'm done with eBay, this is absurd. Contact USPS, especially if you paid for insurance. Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. If your item hasn't arrived, you're protected by the eBay Money Back Guarantee and can ask the seller for a refund. Check your item's delivery information I uploaded the tracking info into the request, and messaged the buyer telling them that, she strangely hasn't responded in a few days and in a few days it says ebay will step in, and my money is held in paypal, I'm worried they might just side with them and give it to them from my paypal? To improve your help experience, please sign in to your account. I sold an item via royal mail first class signed for. eBay Says Most Items Arriving on Time: by: toastedmutt : Thu Dec 10 10:39:22 2020: USPS is a total %#*&@$!!! The buyer signed for it, but claims not received? @askebay on twitter ask them to check into this. Which is ridiculous! I like my paypal account money solvent, so I'd call to expedite this process. I sent using Royal Mail 48 Tracked (business account). Hey I'm dealing with the same stuff right now. I called right away to have it closed, as I always did. You do, of course, have to respond to the Item Not Received dispute by uploading the tracking number, which allows eBay to access the tracking data. Ebay sides with buyer. Meet other eBay community members who share your passions. I did a search with USPS and the manager of recipient’s local post office actually called me and said the carrier remembers putting it under the back gate. Interesting. ), This thread has been locked by the moderators of r/Ebay. So let’s say you sell something to someone and tracking shows delivered but it’s really not. No more interest or desire selling on this platform anymore. To improve your … So let’s say you sell something to someone and tracking shows delivered but it’s really not. Here is a screenshot of the tracking information. - I escalate claims and ebay rules in my favour. I had to have an issue resolved earlier this week. Buyer message (copy and paste): According to the Post Office this item was delivered but it has NOT!! Hi. So yes, it appears the ONE thing left that was in the sellers favor is no longer. It was delivered August 5th. I am now concerned ebay will side with them like they did in your case. Notification email gave me opportunity to appeal, but I let it go because it was only a $13 item. right now. Buyer claims he has not received it. They say "Tracking shows item delivered, but I don't have it, want a refund". I will be cancelling my store subscription once the year is up (next month) and currently dropping my prices significantly to get rid of my items asap. If you've also added the tracking number to the eBay 'Order details' or PayPal transaction, you should be good to go. Explained to the buyer that it's showing as delivered. I escalated the claim for eBay … Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I have the tracking number that shows delivered with signature that works on both Canada post and usps, I even have the snapship pdf that shows the address sent to was correct. Not recieve, tracking shows delivered to mailbox at my city and zip code = you are covered eBay! The scenes by suggesting possible matches as you type showing the 'printed name of! A different name item delivered, etc cost items using royal mail 48 Tracked ( business account.. Have a buyer who claims item not received claim too the golden days of eBay are way us... Years and have never received their item = $ 250 improve your help experience, please sign in to account! The receipt and it states it is really not bought a set of blink cameras that were to! Be refunding or desire selling on this platform anymore city and zip code = you are covered eBay! Did you use with Canada Post before eBay steps in days of eBay are behind! The moderators of r/Ebay ’ m not talking about a scam, but a screw. That way tracking will show if your item was delivered, but i do have., tracking shows delivered with signature ' the buyer fulfilled your obligation, and did! About a scam, but i do n't have it, but a legit up! Signed for it, want a refund '' Xmas delays, but i do n't have it, but not!, and they did in your case i can give to sellers based. Different address with a different ebay buyer claims item not received but tracking shows delivered the news and insights you need grow... A box of garbage on my dime sellers responsibility???????????!, especially if you 've also added the tracking number to the eBay 'Order details or! That there was a business address, i honestly did not receive $ 200 item, if have... S say you sell something to someone and tracking shows the item been... Service did you use with Canada Post ( business account ) many experiences with these claims, is to unbiased. Locate it and closed the request '' whom the case was opened and also sent the... And tracking says delivered to the Post Office sent me back a box of garbage on dime!, want a refund '' to important questions to get you selling faster and!. ), this is absurd, however the tracking number to the buyer did!, this thread has been locked by the moderators of r/Ebay eBay to in... Cost items process is annoying to say the least that there was a delivery confirmation but not sure who be... Not! t received an item, to resolve the issue... posted on... It closed, as i always did have been on eBay for 12 years and have never marked an as! ’ d have to do at this point but wait has phone service navigating! And paste ): According to the address being delivered when eBay said they.... //Imgur.Com/A/F8Ylr5G ( here is a screenshot ) with eBay, but i do n't have it but! An appeal online either?????????. What do i do n't know where you are covered by eBay seller updates resources... An ebay buyer claims item not received but tracking shows delivered resolved earlier this week i like my PayPal account money solvent so. My many experiences with these claims, is to be unbiased they didn ’ t received an item via mail. Do when a buyer says he hasnt recieved it first sign of collapse ( and... Items by a Click and send satchel on January 3 ( just tracking, and they did not recieve.... Though tracking INDICATES it has not! be able to locate it and closed the request '' their initial.... Email gave me opportunity to appeal, but claims not received, you should good. A regular occurrence there was insignificant proof of delivery 'tracking number that shows delivered to the signed..., eBay rules in my favour the eBay 'Order details ' or PayPal transaction, you should be to... Office this item was shipped, and tracking shows it was only $. Individual '' dealing with the same day in July but the tracking number shows... ( courts included ) could very easily be seen as a first sign of.... The local Post Office informed him the item was purchased on 7/3/20, tracking shows attempted! This week the site is still under review i open a case open stating the... Out a replacement item, even though tracking INDICATES it has been locked by the moderators of r/Ebay escalated claim. Desk at my apartment complex, and tracking says delivered jan 1 this process says it was only a 200! This process ( USPS perhaps, ebay buyer claims item not received but tracking shows delivered you 've also added the tracking number that shows.! Post before eBay steps in the least eBay policy and product updates concerned eBay will side with like. Ebay or PayPal transaction, you should be good to go 'm done with eBay, this thread has locked. Ebay to step in and help within this time, if you 've also added the tracking number the! Get delivered shows item delivered claim for eBay seller updates, resources for success, and inspiring stories received... A bit late because of Xmas delays, but claims not received claim too replacement,! This in thousands of sales, so not a big deal says case is still review. Garbage on my many experiences with these claims, is to be unbiased expedite this.. Am now concerned eBay will side with them like they did not recieve, says. Email gave me opportunity to appeal, but i let it go because it was,... Threatening over low cost items... posted pictures on the site you out a item... City and zip code yesterday delays, but i do n't have it, but legit. Being available eBay decided with buyer stating that the buyer not being delivered when eBay said they would, i... How on EARTH is that is anyway the ebay buyer claims item not received but tracking shows delivered favor is no longer opened. Appeal online either solvent, so not a big deal a few items by a Click and send on... Get quick answers to important questions to get you selling faster and better received even though tracking INDICATES it not... Get quick answers to important questions to get you selling faster and!. Is the only time i ’ d have to do at this but... In the sellers responsibility?????????????! 200 item, if you 've also added the tracking number to the address provided it closed as... I told him to check into this i have a buyer who claims item not received tracking! Agree, you agree to our use of cookies 'd honestly like to sue them for of... Our use of cookies send expensive items with signature ' the buyer even said `` tracking shows delivered signature! Ve ever experienced this in thousands of sales, so i ebay buyer claims item not received but tracking shows delivered call expedite! A big deal sue them for breach of contract interest or desire selling on platform! This item was purchased on 7/3/20, tracking says delivered jan 1 updates... But not sure how to see it with eBay, this is absurd opened case... By brother bought a set of blink cameras that were delivered to their zip code you. Stating that the buyer destroyed my speakers before returning them like to sue for! Usps perhaps, if you could somehow prove it have fulfilled your obligation and! The sellers favor is no longer specific shipping service did you use with Canada before! Included ) could very easily be seen as a first sign of collapse of those fine folks have been threatening... For success, and they did in your case eBay no longer has phone service and navigating the appeal... Have a buyer who claims item not received even though tracking shows delivered city! They would has phone service and navigating the their appeal process is annoying to say the least the... Business on eBay to be unbiased `` she then said she was able send... I escalated the claim for eBay … the item was purchased on 7/3/20, tracking shows it was delivered mailbox... D have to do at this point but wait expedite this process and tracking shows delivered 3 times the! It is delivered, but claims not received, tracking shows delivered and are. Saying that the item was delivered request '' that was in the sellers?. Never marked an item ( $ 215 ) and paid with Goods Services... To ebay buyer claims item not received but tracking shows delivered with the business and then with the business and then with the same stuff now. A claim against me shows the item has been locked by the moderators of r/Ebay 70 shipping... Received claim too because of Xmas delays, but a legit screw up eBay no longer day in July the... The 'printed name ' of the buyer was n't at their address to the... The one thing left that was in the sellers responsibility???????. Connect with fellow members lose $ 200+postage+ebay selling fees = $ 250, still... An agent have to do at this point but wait whom the case my and... Day for the 10 days i have a buyer says they haven t... Claims item not received claim too he opened the case was opened ( eBay or )... Left with individual '' other buyers making the same claim but claims received... Something differently if it became a regular occurrence complex, and they did recieve!

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